Customer Service Advisor
Doncaster
Ref: VA3579
#TEC1
Benefits
1. Competitive salary plus performance related bonus
2. 29 days holiday including public holidays plus additional days with service
3. Pension contributions
4. Referral bonus scheme
5. Enhanced parental leave
6. Enhanced sick pay
7. Wagestream—a Financial Wellbeing app giving you ultimate pay control! Get paid when you want, save monthly, enjoy shopping discounts, explore your benefits, and even connect with a financial coach.
8. Talk to us about flexible working
9. VIP Awards – colleague recognition scheme
10. Cycle to work scheme
11. Benefits App – virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much more!
12. Steer Academy provides accredited ongoing training – paid for by the business
13. Opportunities for career progression
Aftercare Administrator – Central Team (FNOL)
Doncaster | Full-Time | Steer Automotive Group
Repairs don’t end when the vehicle leaves - that’s where you come in.
Steer Automotive Group is one of the UK’s leading accident repair specialists, trusted by customers, insurers and manufacturers nationwide. Our central team in Doncaster supports customers after their repairs are completed resolving queries, handling concerns, and protecting our reputation for quality and care.
We’re looking for a calm, organised, customer focused Aftercare Administrator who can turn post-repair problems into positive outcomes.
If you’re great with people, confident handling complaints, and enjoy problem solving we want to hear from you.
The Role
You’ll be the main point of contact for customers after their vehicle repair, managing aftercare cases from first contact through to resolution. You’ll work closely with bodyshops, managers and insurers to investigate issues and deliver fair, timely solutions.
What You’ll Do
14. Handle post-repair enquiries, concerns and complaints
15. Explain repairs, warranties and next steps clearly and professionally
16. Manage aftercare and warranty cases end-to-end
17. Log and track all cases accurately on internal systems
18. Liaise with bodyshops, technicians, quality teams and insurers
19. Arrange re-inspections or follow-up repairs where needed
20. Identify recurring issues and feed back to improve service quality
What We’re Looking For
21. Experience in customer service, administration, aftersales or complaints handling
22. Strong communication skills and a professional, empathetic approach
23. Highly organised with excellent attention to detail
24. Comfortable managing multiple live cases
25. Confident using computer systems
26. Automotive or insurance experience helpful but not essential — full training provided
Why Join Steer Automotive Group?
27. Established and growing national repair group
28. Structured central support team
29. Full training and clear processes
30. Career development opportunities
31. A varied role with real customer impact
32. A business built on Excellence, Innovation and Integrity
Apply today and be part of the team that delivers aftercare as strong as our repairs.