Job Description
12 weeks contract
Summary
The Tenancy and Estate Management Officer plays a crucial role in the Real Estate and Property industry by ensuring the effective management and administration of tenancy agreements and estate operations. This position is vital for maintaining tenant satisfaction, optimising property performance, and ensuring compliance with relevant regulations. The officer will work closely with tenants, landlords, and other stakeholders to foster positive relationships and uphold the integrity of the estate management process.
Responsibilities
* Oversee and manage tenancy agreements, ensuring compliance with legal and regulatory requirements.
* Coordinate and conduct property inspections to assess conditions and identify necessary maintenance or improvements.
* Serve as the primary point of contact for tenants, addressing inquiries, concerns, and disputes in a timely and professional manner.
* Collaborate with landlords and property owners to optimize estate management strategies and enhance property value.
* Maintain accurate records of tenancy agreements, property inspections, and maintenance activities.
* Develop and implement policies and procedures to improve estate management operations.
* Monitor and report on property performance metrics, providing insights and recommendations for improvements.
* Ensure all estate management activities align with industry standards and best practices.
Requirements
* Proven experience in tenancy and estate management, with a strong understanding of property management principles.
* Proficiency in estate management software and tools.
* Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with tenants and stakeholders.
* Strong organizational skills and attention to detail.
* Ability to work independently and as part of a team, managing multiple tasks and priorities effectively.
* Knowledge of relevant legal and regulatory requirements in the real estate and property industry.
* Problem-solving skills and the ability to handle conflicts and disputes professionally.
Requirements
Key Knowledge: Awareness of housing legislation, homelessness, and housing management. Understanding of the housing and support needs of homeless individuals and tenants. Knowledge of services available to assist those moving from temporary accommodation. Relevant Experience: Experience working with diverse and vulnerable clientele in housing-related environments. Ability to work independently and within a team, managing a personal caseload. Experience in high-pressure environments, providing quality service. Skilled in negotiation and resolution on behalf of clients. Proficiency in producing high-quality written communications. Experience using IT systems for caseload management and service improvement. Qualification: Educated to degree level or equivalent experience.