Are you looking for a new challenge and looking to progress your career, we are looking for an Operations Manager who is able to create the best atmosphere for there guests and team members
What we want from you
To drive the consistent delivery of customer service initiatives through the departments and evaluate the success of the initiatives
To evaluate and act on Customer Service Reports, Social Media Reviews and Guest Questionnaires to achieve positive and consistent results
To review and act upon customer feedback relevant to your areas of responsibility to achieve positive and consistent results
Be Business Aware:
To take accountability for the total hotel operation in the absence of the General Manager
To assist the General Manager in the production of the annual hotel budget
To keep yourself informed of the hotels goals and objectives, maximising the role you play in delivering the hotel budgeted profit and targets
To ensure food and beverage sales, profit and other related targets are exceeded
To benefit payroll costs by allocating labour resources in line with forecasted and actual consumer levels, and through productivity ratios
To control departmental operating costs in line with business levels to achieve budget
To ensure purchasing is controlled in line with forecasted business by effective use of the Purchasing System
To oversee and monitor Operational Departmental Managers forecasts on a weekly and three monthly basis as required
Able to Grow the Business:
To assist the General Manager in the production of the hotel Sales and Marketing Plan
To develop new opportunities to grow operational departmental sales to meet and exceed budget
To assist with maintaining a selling culture throughout the hotel
People Management:
To co-ordinate the recruitment of new Operational Departmental Managers and Supervisors in conjunction with General Manager and HR Manager in line with the Company Recruitment Policy
To lead the Operational Department Managers and create a team environment which promotes good employee morale and ensures a high level of commitment and pride in the hotel
To ensure effective communication with Operational Department Managers by holding regular briefing sessions and meetings
To carry out quality training and development in a systematic and professional way in order to meet the needs of the business and assist in individual Team Members personal development To ensure training is recorded and all Team Members complete the Company Induction Program
To continuously coach and support the team
To review the performance of Operational Departmental Managers every six months, following Company guidelines
To set clear objectives for Operational Departmental Managers linked with the hotels Business Plan
To correct unacceptable behavior and performance in line with the Company disciplinary procedures
To produce the Guest Relations Manager roster
Controlling the Environment:
To ensure the hotel operates effectively on a day to day basis, ensuring Company brand standards are met and delivered consistently, with attention to detail
To ensure all Fire, Health and Safety, Food Safety, Risk Assessment, Licensing Laws, Disability and all employment legislation is strictly adhered to and all Team Members are trained accordingly
To comply with your responsibilities under the Regulatory Reform (Fire Safety) Order as detailed in the Fire Safety Management System
To evaluate and co-ordinate action on Hygiene Audits in order to enhance the environment and achieve positive consistent results
To undertake the role of Hotel Health and Safety Officer
What's on offer:
Competitive package
You get 50% discounts on food and beverage across the M&T group
You also benefit from Employee Discounts with M&T Hotels and Hilton Hotels worldwide
Meals on duty
Pension scheme
Theres also an employee referral reward scheme
You get free use of our gym and leisure facilities
There is 28 days holiday per annum
Free parking
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