Overview
As one of our Security Officers, you'll be the first point of contact for visitors and staff entering our buildings. Working in a close-knit, supportive team, you'll anticipate and reduce security risks, making sure our building and everyone in it stays safe. In our Security Control Room, you and your colleagues will oversee access to the building, carry out physical searches, patrol the grounds (both on foot and in vehicles), and monitor CCTV. Whether you're responding to an alarm, giving first aid, or helping a visitor understand security procedures, you'll always follow our policies carefully and keep clear, accurate incident logs. In this role, your calm, friendly presence will be invaluable. Each day, you'll greet people from all walks of life, including government officials and colleagues from our partner agencies, and guide them through any security processes they need to know. As the first person they meet at GCHQ, you'll make a great first impression while completing the necessary checks and staying alert to anything unusual. You'll be joining a team that's as supportive as it is experienced. As you learn from your colleagues and develop your skills, you'll have plenty of opportunities to grow. With the chance to work with MI5 and MI6, as well as other security teams throughout GCHQ, this could be the beginning of an exciting career within the UK Intelligence Agencies.
GCHQ is proud to have achieved Leader status within the Department for Work and Pensions' Disability Confident scheme. This is aimed at encouraging employers to think differently about disability and take action to improve how they recruit, retain and develop disabled people. As a Disability Confident Leader, we aim to ensure that a fair and proportionate number of disabled applicants who best meet the essential minimum criteria for this position, will be offered an interview, if it is practical for us to do so. (This is known as the Offer of an Interview.) To secure an interview for this role, the minimum criteria (in order of application process) are: 1. Meet the minimum pass mark in the organisational situational judgment test (OSJT) - assessed at the initial application stage 2. Meet the minimum pass mark for the Role Specific Situational Judgement Test (SJT) - assessed at the initial application stage. In addition, we encourage you to review the Physical Requirements section of the role carefully and consider whether you can meet the expectations outlined. There is a wide range of extra support available throughout the recruitment process to enable you to do your best, see our website for information on reasonable adjustments we can offer.
Responsibilities
You're motivated, proactive, and quick to spot problems before they emerge. Your strong situational awareness means you're confident in responding to changing situations and making sound decisions under pressure. Along with your friendly manner and people skills, you're also someone who communicates clearly and enjoys working with others. You might be coming from a security or customer-facing role, just starting your career, or simply looking for a fresh challenge. Whatever your background, you'll bring a can-do attitude and a desire to contribute to vital work.
Requirements
* Security or customer service experience, as you'll interact daily with visitors, colleagues and partner agencies
* An English Language GCSE at grade C/4 or above, or equivalent experience, which has developed your written and verbal communication skills
* A full driving licence, as you'll undertake both foot and vehicle patrols
* Basic IT and Microsoft Office skills to support your incident logging
* The ability to reliably commute for your assigned shift times
You don't need a high level of fitness for this role, but there are some physical aspects to be aware of. You'll need to be comfortable operating heavy doors, using stairs or lifts, and carrying out physical search and screening duties, which may include lifting or moving bags and equipment. Foot patrols will take you indoors and outdoors, sometimes over uneven ground and in all weather conditions.
GCHQ is an intelligence, cyber and security agency with a mission to keep the UK safe. We use cutting‑edge technology, ingenuity and partnerships to identify, analyse and disrupt threats. Working with our intelligence partners MI5 and MI6, we protect the UK from terrorism, cyber‑attacks and espionage. At GCHQ you'll do varied and fascinating work in a supportive and inclusive environment that puts the emphasis on teamwork.
To work at GCHQ you need to be a British citizen or hold dual British nationality. You can read our full eligibility criteria. This role requires the highest security clearance, known as Developed Vetting (DV). It’s something everyone in the UK Intelligence Community undertakes. You can find out more about the vetting process. Please note we have a strict drugs policy, so once you start your application, you can't take any recreational drugs and you'll need to declare your previous drug usage at the relevant stage. Before you apply, we advise you to consider setting up a separate email address for your contact with us, to ensure your personal and application correspondence remain separate. Try to avoid having identifying features in your email address, such as your first and/or surname and date of birth. This is good practice and will help you to manage your application with us more securely. The role is based in Bude or Scarborough so you'll need to live within a commutable distance. Please consider any financial implications and practicalities before submitting an application, as we do not offer relocation costs. Please note, you should only launch your application from within the UK. If you are based overseas, you should wait until you visit the UK to launch an application. Applying from outside the UK will impact on our ability to progress your application. You should not discuss your application, other than with your partner or a close family member.
Hours and Pay
24‑Hour Officers: £35,246. A 12‑hour shift pattern of 2 day shifts from 7 am to 7 pm (including an hour's unpaid meal break) and 2 night shifts from 7 pm to 7 am (including an hour's unpaid meal break) and 4 days off. These shifts are fixed, so you must be able to commit to the above. Flexible working: due to the nature of this role, flexible or remote working isn't possible. Rest assured we'll work with you to maintain a good work‑life balance, taking into account any responsibilities outside of work wherever possible.
Career Development
This is a role where you'll grow and develop over time. Ideally you will be someone looking for a career in security. You'll be expected to remain within the security team for 18 months, but during that period, you can apply for a promotion or explore other roles within the team, subject to readiness and your line manager's endorsement.
Training and Development
From the moment you join us, you'll be trained on everything you need to know to be an effective Security Officer at GCHQ. This will include Security Industry Authority (SIA) certifications and emergency first aid, along with a 1-2‑week induction with the security team prior to starting your shift pattern. You'll also be assigned a buddy on shift to support you as you get settled in.
Rewards and Benefits
* 25 days' annual leave automatically rising to 30 days after 5 years' service, and an additional 10.5 days' public and privilege holidays
* Opportunities to be recognised through our employee performance scheme
* An interest‑free season ticket loan (travel and parking)
* An excellent pension scheme
* A cycle to work scheme
* Facilities such as a gym, restaurant, and on‑site coffee bars (at some locations)
* Paid parental and adoption leave.
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