We have a fantastic opportunity for a Lottery Administrator to join our dynamic Fundraising team.
Working pattern: 20 hours per week (can be worked over 4 or 5 days). Flexible start and finish times where possible. Contract: 3 months fixed term. Hybrid working: This role will primarily be based in the office but there is flexibility to work from home.
Why Join St Margaret’s Hospice?
* Be part of a local charity and see the outcome of your work and its difference to patients and families.
* Supporter‑led organisation – keep supporters at the heart of everything.
* Autonomy – you will be empowered to carry out your duties and support key projects.
* Positive team culture – a supportive team that works together.
Key Responsibilities
* First point of contact for Weekly Prize Draw supporters by phone, email and post.
* Respond to enquiries with empathy and efficiency to build trust and encourage continued support.
* Use judgement to resolve issues promptly, escalating to a manager where needed.
* Update supporter records accurately on our lottery database (including changes of address or cancellations).
* Process cancellation requests and updates on payment systems.
* Monitor inboxes and ensure any emails are dealt with within 48 hours.
Qualifications
* Experience in fundraising, customer service, call centre work, or another supporter‑facing role.
* Experience delivering high‑quality customer care within a busy, rapidly changing environment.
* Previous call centre experience would be an advantage.
* Knowledge of how to tailor communications to different types of supporters.
* Previous experience of using a database and comfortable processing payments and amending records where appropriate.
* Good communication skills, teamwork and the ability to learn new systems.
EEO Statement
Disability Confident: A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. In certain recruitment situations such as high‑volume, seasonal and high‑peak times the employer may wish to limit the overall numbers of interviews offered to both disabled people and non‑disabled people. For more details please go to …
What can we offer you?
You won't just be joining a fantastic team – you'll be part of a welcoming, community‑minded charity. Our mission is to provide excellent specialist palliative care for patients and support to their families.
* 33 days holiday including bank holidays (pro‑rata), rising with service.
* Pension scheme (NHS or non‑NHS options available).
* Employee Assistance Programme for you and your family.
* Blue Light Card – discounts on retailers and restaurants saving up to 35 %.
* Excellent learning and development opportunities.
* Free on‑site parking in Yeovil and Taunton.
* Volunteering and fundraising opportunities.
* Eligibility criteria applies.
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