Customer Service Executive Location: South Manchester (Hybrid – 3 days in office, 2 remote) Salary: £23,000 – £25,000 DOE benefits The Company Join a fast-growing tech-driven business that provides innovative solutions to the payroll and contractor market. With cutting-edge software and a strong reputation for service excellence, this company is shaping the future of workforce management. Their collaborative culture, supportive leadership, and exciting growth plans make it a fantastic place to develop your career. The Role As a Customer Service Executive, you’ll be the first point of contact for clients, agencies, and contractors — ensuring they receive outstanding service every time. From resolving queries to supporting onboarding and system use, you’ll play a vital role in delivering a smooth and professional customer experience. What you’ll be doing: * Responding to client and contractor queries by phone, email, and live chat * Supporting onboarding processes and system navigation * Building strong relationships to ensure positive customer experiences * Working with internal teams to resolve issues quickly and effectively * Maintaining accurate records and ensuring compliance across processes * Providing feedback to help improve processes, products, and service delivery About You We’re looking for someone who is: * Experienced in customer service, ideally within payroll, umbrella, recruitment, or a fast-paced office environment * An excellent communicator — clear, professional, and confident on phone and email * Strong on organisation and attention to detail, with the ability to manage multiple priorities * Proactive, approachable, and keen to learn new systems and processes * A real team player who enjoys solving problems and supporting clients What’s on Offer * £28,000 – £32,000 DOE * Hybrid working (3 days Manchester office, 2 days remote) * 25 days annual leave bank holidays * Pension, life assurance, and wellbeing support * Career development in a growing, forward-thinking business