Property Management Recruitment are seeking a confident and outgoing Resident Services Assistant to join an exciting Build to Rent development in Birmingham! The Resident Services Assistant will deliver first class customer service to residents and all visitors to the building. As well as, establishing and maintaining relationships with the residents to best understand their needs.
Key Responsibilities:
1. Hosting the communal reception and workspace as part of the front of house team, welcoming everyone as they arrive at and depart the development.
2. Being the first point of contact for telephone enquiries
3. Ensuring that all ground floor communal spaces are maintained to agreed standards and coordinating additional servicing of these areas as and when required.
4. Carrying out apartment tours and answering leasing enquires
5. Receive customer feedback, suggestions, and complaints and either deal with them directly or escalate them to the relevant parties.
6. Ensure that all customer interactions are recorded on the CRM system.
7. Receive and follow-up repair notifications from residents and arrange with internal or external contractors as appropriate.
8. Receiving and distributing parcels and secure mail to residents
9. Coordinating the booking of communal spaces by residents.
10. Ensuring that the gym and communal areas are regularly monitored to maintain a safe environment and to prevent ...