Are you passionate about client care and the impact of reviews? ReviewSolicitors is seeking an enthusiastic and driven Account Manager to join our vibrant, office-based team. We specialise in helping law firms collect reviews, and we’re looking for someone who thrives in a collaborative environment, has a keen interest in client satisfaction, and is excited to make a meaningful impact. Key Account Manager Responsibilities: * Client Engagement: Build and maintain strong relationships with clients, ensuring their needs are met with excellence and that they are making fully using our platform. * CRM Management: Efficiently manage and maintain client data using our CRM system. * Communication: Engage with clients through Zoom meetings, emails, and telephone calls, delivering proactive and high-quality service. * Organisational Skills: Prioritise tasks effectively, balancing administrative duties with client service. * Strategic Upselling: Use insight and rapport to introduce existing add-ons that align with client objectives, expanding account value while enhancing user satisfaction and platform usage. What We’re Looking For in an Account Manager: * Passion for Client Care: A deep commitment to enhancing the client journey, with outstanding communication skills and a confident phone manner. * Organisational Mastery: Exceptional time management skills, with the ability to prioritise tasks and balance a...