Serving the aviation industry since 1985, Avtrade is a leading global aircraft component service provider to the aviation industry, specialising in bespoke aircraft Component and Support Solutions.
With a UK Headquarters and global offices in Dubai, Kuala Lumpur, Miami and China, we provide an extensive range of services through local support and dedicated account management to customers worldwide.
Benefits of working for Avtrade:
* 25 days holiday
* BUPA *
* Cycle to work *
* Company events such as summer and Christmas parties
* Departmental BBQs *
* Unlimited hot and cold drinks,
* Free EV charging points and free parking *
* Enhanced sick pay (subject to length of service)
* Enhanced maternity and paternity pay (subject to length of service)
* Games room (Xbox, TV and alternatives to unwind) *
* Employees career and progression is high on the agenda
* Ongoing training and regular reviews provide an opportunity for our employees to discuss their career paths
*Benefits indicated with an asterisk will not be available for vacancies outside the UK, so check with the relevant hiring manager for a full list for the specific country hiring.
This is a full-time position operating on a rotating shift pattern: 2 days (07:00–19:00), followed by 2 nights (19:00–07:00), with 4 days off (4 on, 4 off).
Please note, upon successful completion of training, you will also receive an additional £6,000 per year as a shift allowance.
Function:
T o provide customer support on a 24 hour, 365 days a year basis. Ensuring contract customer requirements are processed in a timely manner and manage inventory to increase sales revenues to all non-contracted customers.
Responsibilities:
* Handle all customer out of hours requirements
* Respond to customer AOG and priority requirements in appropriate time frames
* Deliver high quality customer service at all times
* M anage customer accounts and contracts, including specific requirements
* T rade Avtrade inventory by means of exchange, loan and sale
* Purchase items for customer requirements and brokered transactions
Requirements:
* Preferred background in aviation or rotable trading.
* Preferred comprehensive understanding of aircraft spares and airline AOG requirements.
* Preferred previous experience working with customer in a 24-hour service environment..
* Ability to work with a number of existing and new IT systems.
* Be flexible and adaptable with working hours, process and procedures.
* Problem solving ability
See the full job description in the attachment.
Why work at Avtrade?
We are proud of our strong, diverse teams, who individually and collectively make Avtrade a great place to work.
If you would like to apply for this position, follow these steps:
1.Click Apply
2. Click Personal Account
3. Click 'Sign up now'
4. Enter your email address and click request verification code
5. Enter the code and create a password
6.Sign in and complete your application
Please download to view supporting documents below.
AOG Support Executive.pdf
Perkbox Cycle To Work Scheme Fresh Fruit Pension Scheme Bupa Healthcare Buy/Sell Holiday Annual Company Events
Reeds LaneSayers CommonHassocksWest SussexBN6 9JQUnited Kingdom
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