Helpdesk Support Consultant - Hybrid - £22,000PART TIME - 9am - 3pm (negotiable)Monday to Friday will consider doing 30 hours over 4 days (Tuesday and Wednesday in office)
We're looking for a proactive and collaborative Helpdesk Support Consultant to join a multi-skilled team supporting users of an HR and payroll software system. This role is ideal for someone with strong technical knowledge and a passion for problem-solving.
Key Responsibilities:
* Respond to customer support queries via phone and helpdesk system
* Log and track issues accurately using internal tools
* Advise users on fault resolution and system functionality
* Maintain multiple software versions to meet client needs
* Collaborate with team members to ensure consistent service delivery
* Assist in compiling helpdesk reports and identifying system improvements
* Support internal staff and contribute to onboarding of new team members
* Participate in tender response processes when required
Skills & Experience:
* Minimum 2 years' experience with HR/payroll systems or technical support
* Solid understanding of IT systems and Microsoft applications
* Strong time management and teamwork skills
* Basic PC proficiency (keyboard/mouse)
* Relevant industry experience preferred but not essential
Benefits & Perks:
* Ongoing training and professional development
* Supportive and inclusive team culture
* Opportunities to contribute to system improvements and innovation
* Access to wellbeing and employee assistance programs
Join a team where your technical expertise and customer focus will make a real impact.Call Emma or email
Brook Street NMR is acting as an Employment Agency in relation to this vacancy.