Job overview Work in partnership with the Security Supervisor, and Departmental supervision and management to contribute to the maintenance of a dynamic and proactive security service, to ensure the highest standards are met at all times. To ensure, in conjunction with the Security Supervisor or Operations Management, that patient, visitor and staff safety is supported at all times. Please see full JD attached Preference will be given to internal Trust staff, as well as ‘ Priority ’ and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification. Advert The post holder will work as an integral part of the Facilities team ensuring a high quality service to patients, visitors and staff. To act as part of a team in the delivery of a customer orientated and high quality security service. To receive work requests via telephone, take prompt and appropriate action in a courteous and helpful manner in order to ensure that an effective and timely service is offered to all services users. Prioritise work and direct staff accordingly to ensure that all resources are used effectively, reacting promptly to work requests from departments/wards. Working for our organisation We are a people business – where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure. PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment team on 01752 432100. We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted. Detailed job description and main responsibilities To maintain good order and prevent public disorder on all Trust sites The protection of patients, staff, contractors and visitors against acts of violence, aggression and abuse The protection of property belonging to the Trust, patients, staff, visitors and contractors against loss, theft and damage To assist with violent or aggressive patients at ward level Operate and answer the communication device, i.e. Radio’s or bleep, issued to staff in courteous manner and action the requests. Give directions and advice to patients and visitors across the Trust sites Log all security incidents using the Track Tik and Datix incident reporting system, pass on any relevant information to the rest of the team in the handover email addressed to the Security Department email address Keep police log numbers, security reports for police, contact police and security as and when required. Be responsible for security of CCTV information. Make sure all departments and staffs are aware of any security alerts. Respond to requests for assistance from wards and departments. To record all work requests accurately using the TrackTik System Using the correct system, dispatch tasks to Security in a fair and timely manner ensuring that they have all the relevant and adequate information required to carry out the task To accurately record when all tasks are issued and completed by all Security and Police staff To liaise with the Security Manager/ Supervisor’s and Team leaders to resolve any issues that may arise during their shift and make decisions as appropriate To report any problems or concerns relating to security staff activity To record all complaints received accurately using the appropriate paperwork in accordance with the Departmental Policy Monitor Closed Circuit Television (CCTV) for all Trust sites Report identified faults in security systems to Estates Department Provide guidance and facilitate access to the CCTV system for the purpose of Police investigations in line with the Trust CCTV policy Maintain CCTV logs in accordance with the Data Protection Act 1998 To ensure that emergency procedures e.g. major incident, are carried out in accordance with the departmental policy using the approved paperwork as logged in the Emergency Preparedness file. Undertake any other duties relating to security which may be requested by the Security Manager / Supervisors and Team leaders This job description is not exhaustive and will be reviewed annually Any other duties in line with your grade that may be requested. For further details please see attached JD&PS. PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY INCLUDING YOUR JUNK FOLDER. If you need support with the online application process or require reasonable adjustments with the application and/or interview process please contact the Recruiting Manager for this post. We recognise that work life balance is important for our colleagues and so we invite requests from applicants about less than full time/flexible working for our advertised roles. We recommend contacting the manager of the role prior to applying and we commit to giving requests full consideration. We welcome and encourage applicants who identify with all protected characteristics to apply for our roles. We believe that diversity strengthens our teams and improves our patients' experience. At UHP we aim to create an inclusive workplace and hospital where everyone feels they belong and included. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted. Providing false information is an offence & could result in the application being rejected or summary dismissal/police action if an applicant is successful. Please note that if you are successful in your application & accept the position you agree that the Staff Health and Wellbeing Department can access your health records from your current/previous employer in order to check the status of your inoculations & screening tests. This is an automated process & the information will only be used for these purposes prior to your taking up the position with us. For Doctors Roles: Unsolicited CVs and Candidate Profiles/Details University Hospitals Plymouth has a commitment to sourcing candidates directly and as such we do not accept speculative CVs from agencies. We do, however, work with a defined list of preferred HTE Framework suppliers who may be invited to support us in sourcing candidates for particular roles. In line with our preferred supplier list, we only pay agency fees where we have a signed agreement in place and an agency has been instructed by a member of the Trust’s Medical Workforce team. We do not pay agency fees where speculative and unsolicited CVs are submitted to the Trust or Trust employees by any other means than the official route above. Where this is not observed the Trust reserves the right to contact these candidates directly and initiate discussions without payment of any agency fee. Any candidate details (whether written or spoken) or CVs that are referred directly will not constitute an introduction. The Trust will under no circumstances be responsible for any recruitment fees in relation to these contacts. Submission of any unsolicited CVs, candidate’s details and/or proposals to the Trust will not be considered further and will be deemed evidence of full and unlimited acceptance of this Agency Protocol. In order to establish and maintain good working relationships with the Trust’s agency suppliers, we ask that this Protocol is adhered to and thank you for your co-operation.