Primary Details Time Type: Full time Worker Type: Employee Claims Governance Manager The Opportunity: Reporting directly to the Head of Performance Management, joining our team as the Claims Governance Manager offers an exciting opportunity to play a pivotal role in shaping the company's governance strategy and ensuring its long-term success in a dynamic and evolving industry landscape. With hybrid office working and excellent benefits including 30 days holiday, you will be working in a supportive and inclusive environment. We're the down-to-earth, international insurer that is neither too big nor small, so you can make a real impact Your Role: Governance Framework Development: Develop, implement, and continuously improve the company's governance framework, policies, and procedures to align with regulatory requirements and industry best practices. Establish governance metrics and performance indicators to assess the effectiveness of governance processes and controls. Regulatory Compliance: Stay abreast of regulatory developments and ensure Claims compliance with all relevant laws, regulations, and guidelines governing the insurance industry in all jurisdictions of operation. Coordinate with legal counsel and regulatory affairs teams to interpret regulations and implement necessary changes to policies and procedures. Risk Management: Lead the identification, assessment, and mitigation of risks associated with governance, compliance, and regulatory matters. Develop risk management strategies and collaborate with stakeholders to integrate risk considerations into decision-making processes. Board Governance: Support the Executive Management groups in fulfilling their governance responsibilities on regulatory matters (such as Complaints and Conduct Risk) by providing guidance on governance best practices and ensuring timely and accurate reporting, as well as preparing board materials and follow up on action items to ensure accountability when required. Prepare and contribute to regulatory responses, such as Lloyd's Attestations and other adhoc requests. Internal Controls: Conduct periodic assessments of internal controls and recommend enhancements as necessary. Work with Technical Excellence to ensure all Claims teams produce process documentation that is in line with any policies in force, advising them of any areas of deficiency in their documentation. Chair QBE EO's Complaints Working Group, overseeing all EO complaints performance against regulatory requirements, working closely with Compliance and other key stakeholders. Stakeholder Engagement: Build and maintain effective relationships with regulatory authorities, industry associations, external auditors, and other stakeholders to facilitate open communication and collaboration on governance matters. Act as the key governance liaison for Claims, understanding their operational requirements and working with internal stakeholders to ensure we deliver against these against regulatory requirements Develop a clear communication strategy for Claims Governance Leadership Support and contribute to the delivery of the annual business plan for the Performance Management function Monitor your teams budget to ensure there is no unplanned overspend Develop and coach the team to achieve targets, to a high standard in order to meet business requirements/service level requirements. Undertake quality control reviews of team output to ensure expected standards are met. Form part of the Leadership Team of the Performance Management Provide strategic input and views on the day to day running of the Performance Management function. Role model QBE DNA as a Senior Leader within the Claims function Take the lead on various projects and deliverables as required, whether Governance related or not. Work closely with the other members of the Performance Management Leadership to drive the implementation and communication of the Claims strategy to support delivery of overall business targets About You: Extensive experience in Governance, Compliance, Risk Management, or related functions within the insurance or financial services industry, with a multinational scope preferred. Broad Claims management experience, deep understanding of the processes and extensive working knowledge of Claims systems and procedures Thorough understanding of regulatory requirements and industry standards applicable to insurance operations, including but not limited to Solvency II, GDPR, and anti-money laundering regulations and how they are applied to Claims Management Detailed understanding of various governance regimes, both internal and external Good knowledge of legal and regulatory requirements (specific reference to FCA/PRA/APRA/Lloyd's regulation) including FOS and DISP and how they relate to Claims Management Strong leadership skills with the ability to influence and collaborate effectively across departments and geographical locations. Excellent communication and presentation skills, with the ability to articulate complex governance concepts to diverse audiences. Analytical mindset with a keen attention to detail and the ability to analyse data, identify trends, and draw meaningful insights to support decision-making. Demonstrated integrity, professionalism, and sound judgment in handling sensitive and confidential information. A strong team player Why QBE? At My Best At QBE, we want our people to feel rewarded and inspired to perform at their best, that's why we have created "At My Best". It's our connection, our way of showing we have your back. We understand that one size doesn't fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It's in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA - because we know it's not just what we do that matters, it's how we do it that makes the difference. In addition to this, we also offer flexible parental leave for both parents and have several employee network groups that support and empower our diverse workforce. At QBE, we view our people as our most precious asset. We understand the importance of fostering a work environment that is responsive to the changing needs of today's workforce. QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation ( https://qbeeurope.com/careers/flex-qbe/ ). Some of the award's QBE are proud to have won, been a finalist for, and shortlisted for include; 5-star Diversity, Equity and inclusion (DEI) awards, 2023 Winner - Insurance Business Canada Employer of the Year 2022 Winner - Insurance Insider British Claims Awards 2022 Winner - InsurTech Award Insurance Times Claims Excellence Awards 2022 Winner - Claims Product Solution of the Year Working Families Best Practice Awards 2021 Finalist for: Best COVID-19 Response Insurance Post British Insurance Awards 2022 Shortlisted for: Best Customer Care, Diversity & Inclusion Initiative of the Year 2022, Specialist Insurer of the Year (for Construction), General Insurer of the Year We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women's Empowerment Principles and Race at Work charter helps keep us accountable and transparent Inclusion of Diversity We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in. We know that diversity of thought, background and experience enables better decision making, improves the quality of our delivery and helps us to meet the needs of our customers. ESG & Sustainability At QBE, we believe that integrating sustainability into our business helps us deliver on our purpose of enabling a more resilient future. Our three key focus areas include fostering an orderly and inclusive transition to a net-zero economy, enabling a sustainable and resilient workforce and partnering for growth through innovative, sustainable and impactful solutions. For further information regarding QBE's sustainability targets, including our net-zero pledges and inclusion of diversity targets, and our award-winning impact investment initiative 'Premiums4Good', please visit our Sustainability homepage and read our latest Sustainability Report (Link). About QBE We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage. We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner. And our people will be at the centre of our success. We're proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than more than 11,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind. We believe this is our moment - what if it was yours too? Your career at QBE - let's make it happen To find out more about why you should work for QBE, visit our careers website. What next? If you have a passion to contribute to QBE's vision of enabling a more resilient future for our customers and the community, we encourage you to apply Simply click the "apply" button to submit your CV and other relevant documents, and a member of our friendly Talent Acquisition team will be in contact to discuss your interest further if you meet the requirements of the role. Please make the Talent Acquisition aware should there be any reasonable adjustments that may need to be made for the interview and the remainder of the recruitment process. APPLY NOW and let's make it happen How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates. How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.