The Domestic Abuse Community Team works with women and men in the community who have experienced, or are still experiencing, domestic abuse. Specialising in providing outreach support in the BCP area. This is an exciting role to spearhead community work in BCHA’s domestic abuse services, and the wider BCP area. The community team is an integral part of BCHA's domestic abuse services, dedicated to ensuring a holistic response to domestic abuse and other forms of exploitation.
Are you passionate about making a real difference in people’s lives? Join our dedicated Domestic Abuse Community Team, supporting women and men across the community who have experienced—or are currently experiencing—domestic abuse.
This is a unique and rewarding opportunity to play a key role in delivering vital outreach support across the BCP area. As part of a forward-thinking and compassionate service, you’ll help drive a holistic response to domestic abuse and related forms of exploitation, ensuring individuals receive the support they need, when they need it most.
About the Role
As a Helpline Adviser, you will be the first point of contact for individuals seeking help. Managing the domestic abuse helpline, you’ll handle incoming calls and emails with empathy and professionalism, ensuring every person is heard and supported.
You will:
* Triage all referrals into the service, including police PPN referrals
* Provide timely, appropriate responses to individuals in need
* Offer immediate safety planning and emotional support via phone
* Coordinate access to wider services and ongoing support
Your Approach
Working in a trauma-informed and person-centred way, you’ll build trust with individuals and empower them to move forward safely. Using a strengths-based approach, you will help people:
* Address personal safety and reduce risk
* Access legal, housing, and financial support
* Explore opportunities in employment and education
* Work towards their personal goals and aspirations
Why Join Us?
You’ll be part of a committed and supportive team that values compassion, respect, and resilience. This role offers the chance to lead meaningful community work while helping shape the future of domestic abuse services in the BCP area.
If you’re ready to make a lasting impact and support individuals on their journey to safety and independence, we’d love to hear from you.
BCHA Safer Recruitment: Safeguarding children and adults is our first priority and we will ensure we follow safer recruitment procedures.
As an employer, we will do everything possible to prevent unsuitable people obtaining employment with BCHA. Our overall aim is to ‘deter unsuitable applicants from applying for roles with children and adults, and we will ensure that all candidates are treated fairly, consistently and in compliance with current legislation.
BCHA is committed to safeguarding and promoting the welfare of people, and expects all employees and volunteers to share this commitment.
Closing date: May 4th
Interview dates: May 5th
Next Welcome Week: May 11th
* prioritise the immediate safety needs of the customers and manage risk;
* enable customers to access local support services;
* engage customers in their own recovery and support planning;
* support customers to access move-on accommodation to continue their journey of safety and recovery
* provide intensive personalised support and effective case management;
* support access to services including legal, mental health, sexual, domestic, drug & alcohol abuse;
* build professional working relationships - internally & externally;
* be a resilient, confident, calm, practical & pragmatic person;
* be self-motivated, proactive, assertive, empathic and non-judgemental;
* have good listening, questioning and written skills
18.75hrs over 5 days