Customer support coordinator

Our client is seeking a proactive and customer-focused Customer Support Coordinator to serve as the first point of contact for customer inquiries and ensure a high standard of service delivery.

Key Responsibilities:

• Serve as the primary contact for inbound customer inquiries via phone, email, and chat.
• Provide accurate information about products, services, and policies.
• Troubleshoot and resolve customer issues promptly and professionally.
• Escalate complex issues to the appropriate team or department when necessary.
• Coordinate with internal teams (sales, logistics, technical support, etc.) to ensure timely resolution of customer needs.
• Maintain up-to-date knowledge of products, services, promotions, and system updates.
• Track customer interactions and update records in the CRM system.
• Monitor and follow up on open customer support tickets until resolution.
• Identify patterns in customer feedback and report recurring issues to management.
• Contribute to documentation, FAQs, and customer self-service resources.

Qualifications:

• High school diploma or equivalent required; associate’s or bachelor’s degree preferred.
• 0 - 3 years of experience in customer support, service coordination, or a similar role.
• Strong communication and interpersonal skills, both written and verbal.
• Proficiency in Microsoft Office and CRM systems (e.g., Salesforce, Zendesk, HubSpot) is preferred
• Excellent organizational skills and attention to detail.
• Ability to handle multiple tasks in a fast-paced environment.
• A positive, solution-oriented attitude with a focus on customer satisfaction.

Preferred Skills (Not Required):

• Bilingual or multilingual communication skills.
• Familiarity with helpdesk or ticketing systems.