We are seeking a highly driven and experienced Corporate Travel Office Manager to take full responsibility for the day to day running, performance and service delivery of our Corporate Travel division. We are looking for someone who is hands on, accountable and fully invested in the success of the department. The Job: * Manage, support and develop a team of Corporate Travel Consultants * Set clear expectations around performance, productivity and service standards * Monitor workloads and ensure effective allocation of resources * Act as the first point of escalation for team issues and challenges * Drive a positive, accountable and solutions focused team culture * Take full responsibility for the daily running of the Corporate Travel office * Ensure all bookings, enquiries and client requests are handled efficiently and accurately * Monitor turnaround times and ensure SLAs are consistently met or exceeded * Identify operational inefficiencies and implement improvements * Step in operationally where required during peak periods or team shortages * Oversee onboarding of new corporate clients from point of sale through to go live * Work closely with Sales and Account Management to ensure a seamless client experience * Ensure client requirements, policies and service expectations are clearly implemented * Maintain high standards of ongoing service delivery across all accounts * Work closely with internal IT and third party...