WE ARE LOOKING FOR A SCHEME FULFILMENT COORDINATOR Number of Roles: 1 | Division: Facilities | Location: Sec, Normanton Sigma are experts at transforming commercial space. With over 20 years’ experience operating in the fast-paced and dynamic retail sector, Sigma provide a true end-to-end service; from store construction and consolidation to fixture procurement, projects, and mechanical & electrical installation. Ranked in the top 10% of the 2019 Sunday Times International FastTrack 200 awards, we’ve been acknowledged as being one of Britain’s fastest growing private companies. It’s our people that make us who we are, and we are proud to have some of the most experienced, knowledgeable, passionate, and dedicated individuals within our industry, at every level in our business. Sigma is committed to creating a diverse environment and is proud to be an equal opportunities employer. our business. Outline of role Reporting to the Supply Chain Operations Manager, this role is responsible for coordinating between internal and external stakeholders (including contractors and Boots Project Managers) to review, resolve and manage all ad hoc stock requests and queries. Working alongside the Operations and Contractor Support Managers, you will attend calls and meetings relating to scheme installations and projects. You will review all ad hoc stock requests, ensuring full supply to onsite teams so schemes can be completed in full and on time. You will investigate the root cause of all requests and use these findings to report on contractor and customer performance. Using data-driven insights, you will support the Continual Improvement (CI) programme, facilitate change, and continuously review and improve existing processes. Key attributes for this role include the ability to maintain strong working relationships with internal and external stakeholders, excellent attention to detail, and the ability to prioritise tasks within fluid and changing timelines. Main responsibilities Build and maintain excellent relationships with contractors and Boots Project Managers Coordinate across all internal departments to investigate, resolve and fulfil onsite requests in a timely manner Raise orders and maintain accurate data within the bespoke Warehouse Management System Support client and contractor calls Work closely with the Properties and Warehouse teams to ensure timely delivery of stock Liaise with the Inventory Team and suppliers to resolve QC issues reported by onsite teams Knowledge and experience required Experience working with external stakeholders and customers Proficient in Microsoft Office, including Teams, with strong Excel skills Experience communicating with and reporting to external customers Skills required Excellent organisational skills and the ability to prioritise effectively Strong IT skills, including all Microsoft Office packages (particularly Excel and Teams) Ability to build rapport and communicate effectively, both internally and externally Confidence to challenge external stakeholders constructively while maintaining positive working relationships Ability to adapt and respond quickly to changing deadlines Strong coordination skills to promote collaborative behaviours across internal departments Ability to problem-solve and use initiative Actively contribute to the Continual Improvement (CI) process High level of attention to detail with accurate data input and a “right first time” approach Ability to lead discussions and drive solutions Qualifications GSCE Maths & English – C or above Benefits: 25 days holiday plus bank holidays A day’s ‘birthday leave’ to be taken within your birthday month Opportunity to buy or sell up to 3 days holiday* Opportunity for hybrid working* Ability to participate in the Octopus EV salary sacrifice scheme* Ability to participate in the Cycle to Work Scheme* Employee Assistance Programme Healthshield cash plan with discounts on high street stores Free external financial advice – offering support for mortgages, pensions and insurances Enhanced family friendly pay* Free tea, coffee and fruit on all sites * Subject to eligibility Opportunity to be involved with Group Colleague Board Quarterly Corporate Events/Charity Involvement Sigma is committed to providing colleagues with opportunities to progress their career, supported by a range of training and development activities and interventions’ If you think you’ve got what it takes to join our growing, winning team we’d love you to hear from you.