Tenant Liaison Coordinator
Peterborough / Remote
£33,765 - £35,542 per annum
Full-time Monday - Friday 9am – 5pm
Home-based with visits to Peterborough Head Office
Are you a people-first problem solver with a passion for customer service? Do you thrive on building trust, resolving issues, and making a real difference in residents' lives?
We’re looking for a proactive and personable Tenant Liaison Co-ordinator to join our Planned and Cyclical Services Team. You’ll be the vital link between our residents, contractors, and internal teams, ensuring smooth communication and top-tier service delivery across repairs, planned works, and compliance programmes.
What you’ll be doing:
* Be the go-to contact for residents, ensuring clear communication and swift resolution of issues.
* Lead access coordination for gas and electrical testing programmes driving 100% compliance.
* Collaborate with contractors and legal teams to resolve non-access cases.
* Own customer feedback and complaints, turning challenges into positive outcomes.
* Support surveyors and tenancy teams with resident visits and consultations.
* Keep asset data accurate and up-to-date to support performance reporting.
What we’re looking for:
* A strong background in customer service especially within housing or property services.
* Confident communicator with great influencing and relationship-building skills.
* Calm, tactful, and resilient when handling complaints or sensitive situations.
* Organised and self-motivated, you know how to manage your time and priorities.
* IT savvy, with solid Microsoft Office skills.
Bonus points if you have:
* Knowledge of housing services, repairs, and maintenance.
* Experience working in a performance-driven environment.
Requirements:
* GCSE Grade 4/C or above (or equivalent) in English and Maths.
* Full UK driving licence and access to a suitably insured vehicle.
* Willingness to attend occasional out-of-hours meetings or events.
Ready to make a difference?
We may close this advert early if sufficient interest is received. Therefore, if you are interested in the role, we encourage you to apply without delay