Overview
I Holland Limited is the world's most well-known producer of tablet punches and dies. We have been in business for 75 years and are a true British industrial success. Thousands of customers in over 100 countries rely on us to supply precise tooling solutions based on our decades of experience, research, and engineering know-how.
Responsibilities
Job purpose: To provide exceptional customer service, convert opportunities into sales and support customers through the entire I Holland process. To liaise and coordinate with agents, sales staff and internal departments for both Tooling and PharmaCare Products, paying extreme attention to detail to create accurate documentation and avoid mistakes. The Companies' Core Values are kept in mind at all times.
* Coordinate all activities between agents/customers and I Holland Ltd.
* Fully understand customer requests and requirements for the Tooling and PharmaCare range.
* Provide timely and accurate quotations and supporting information and correspondence to customers.
* Collate all necessary information, drawings, correspondence, etc., to ensure the order 'story' is complete.
* Enter quotes and orders accurately into the computer system.
* Facilitate all customer samples/drawings.
* Administer and archive all relevant information according to procedure.
* Provide ongoing and helpful support to all customers, being proactive and advising where necessary of any problems.
* Log concerns raised as a Case within CRM system, including all necessary details for the team to evaluate.
* Assist with cover for reception when required.
* Support colleagues by sharing workload when appropriate or requested to do so.
* Adhere to all policies and procedures, particularly the Contract Review.
* Work within all Health and Safety, environmental and other company regulations.
* Attend meetings as and when required with a proactive approach.
Key performance indicators
* Customer focus: High responsiveness to requests. Sense of ownership.
* Speed of response: Timely completion of all plans, tasks & assignments, both individual & team related.
* Pride in what we do: Work consistently exceeds expectations. Interacts with other departments to improve the quality of deliverables. Adheres to schedules to deliver a high-quality product.
* Continuous improvement: Identifies issues and provides solutions to reduce cost and improve performance. Generates and implements beneficial new ideas.
* Honesty & integrity: Proactive, professional, and trustworthy communications with stakeholders.
* Positive attitude: Enthusiastic, can-do stance; helps others stay positive.
Compliance with all policies, procedures, and safety rules & regulations.
Nature and scope
As part of the administration team, professionalism, self-motivation, and initiative are required at all times, with flexibility of hours based on workload. Supervision will be given as required.
Terms and Conditions of Employment
Please note that any offer of employment is contingent upon the following conditions: agreement to a Disclosure and Barring Service (DBS) check, References/Background & Right to Work Documentation checks. The Company may terminate employment without notice if any documentation is unsatisfactory.
Pay: From £13.13 per hour
Hours: 37.5 per week
Location: Hybrid remote in Nottingham NG10 2GD
2 days a week working from home once fully trained, 3 days a week in the office.
Job Type: Full-time, Permanent
Benefits
* Company pension
* Cycle to work scheme
* Employee discount
* Flexitime
* Free flu jabs
* Free parking
* On-site parking
* Referral programme
* Store discount
* Work from home
Experience
* Administrative: 2 years (required)
* CRM software: 1 year (required)
Click 'Apply' to forward your CV
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