We'd love to hear from you if you’re: experienced in visitor services, tourism, heritage or similar situations naturally curious about people, and motivated to give the highest standards of service highly organised a confident leader adept at managing financial performance up for a challenge, adaptable and responsive under pressure Welcome Manager (Band 2)Chedworth Roman Villa is a unique archaeological site set in a secluded coombe near Cirencester and an inspiring place to work. There is a strong sense of community at the property and you will play your part by leading a small but experienced team of five Welcome Service Assistants to deliver exceptional service to our visitors. You will report to the Property Operations Manager and be part of the Property Leadership Team and wider Gloucestershire Portfolio.You’ll lead and manage our team of welcome and service assistants and volunteers. You’ll be responsible for making sure that day-to-day operations run smoothly in the all-important welcome area. You’ll inspire and care for your team, encouraging them to give the highest standards of service and to help grow our charitable income. You and your team will be focused on helping everyone you meet to have their best possible day, whatever it takes.You’ll be using good judgement and decision making to lead from the front, in line with National Trust guidelines, values and policies.Working with the Property Operations Manager you will manage the rotas for our Learning Facilitators who support the many children and young people who visit the site with their schools. You will be part of the Property Leadership Team working collaboratively with your colleagues both on property and across the portfolio, to deliver on budgets and visitor growth. You'll regularly act as duty manager for the whole site, with specific responsibilities including safeguarding, cash and tills, fire, security and evacuation. You'll be the main point of contact for staff, volunteers and visitors in case of emergency, enquiries or complaints.You can view the full role profile for this role in the document attached. You don't need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.• Substantial pension scheme of up to 10% basic salary• Free entry to National Trust places for you, a guest and your children (under 18)• Rental deposit loan scheme• Season ticket loan• EV car lease scheme • Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.• Flexible working whenever possible• Employee assistance programme• Free parking at most Trust places Click here to find out more about the benefits we offer to support you. Closing Date: 6 July 2025 To apply for this vacancy simply click the 'apply' button in the top right hand side of the page.If you need any help with your application, i.e. due to technical difficulties, please call us on 0370 240 0274 or email us at recruitmentenquiries@nationaltrust.org.ukIf you require an adjustment to the application process, for example due to disability or medical condition, please call us on 0370 240 0274 or email us at adjustments@nationaltrustjobs.org.uk and we'll support you as best as we can. For examples of how, please see our supporting you page.Equal Opportunities Statement The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here. Safeguarding Statement The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre. Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early. 164915IRC164915CheltenhamPermanent p/t (1365 hrs py)Ends: Jul 6th 5298.4 mi from San FranciscoWe’re looking for someone with a gift for helping everyone to feel welcome to join us as a Welcome Manager at Chedworth Roman Villa, leading our small but vital welcome team.Salary: £13.74 per hour.Contract: PermanentDuration/ Working pattern: This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year, 1365 hours per year. Required to work regular weekends and Bank Holidays on a rota basis. Please note the property is closed during November and December, there are staff still working at property though the Welcome Manager works on significantly reduced hours. Potential start date: ASAPInterview date: Starting from 10th July 2025Chedworth, Yanworth, Cheltenham, GL54 3LJCompliance.Eligibility to Work in the UK13.74 per hour