Customer Service Advisor / Contact Centre Administrator with experience in a customer service / contact centre / reception or similar environment, strong communication skills with a confident telephone manner and good Microsoft Office skills, is required for a fast-paced housing service within a well-established company. This role is known internally as a Customer Contact Advisor SALARY: £27,594 FTE / £22,374 Actual Annual Salary (based on 30 hours per week) Excellent Benefits LOCATION: Hybrid working from the Office in Evesham, Worcestershire, West Midlands, and from home JOB TYPE: Part-Time, Permanent WORKING HOURS: 30 hours per week JOB OVERVIEW We have a fantastic new job opportunity for a Customer Service Advisor / Contact Centre Administrator with experience in a customer service / contact centre / reception or similar environment, strong communication skills with a confident telephone manner and good Microsoft Office skills. As the Customer Service Advisor / Contact Centre Administrator you will be the first point of contact for customer, in person and over the phone, providing a welcoming, efficient and friendly service. The Customer Service Advisor / Contact Centre Administrator will handle a wide range of queries, from repairs and maintenance requests to rent accounts, housing benefits, and general enquiries. Your role is key to ensuring a smooth customer experience, offering accurate advice, managing appointments, and supporting various operational processes. You will also be responsible for maintaining the reception area, coordinating with contractors and internal teams, and managing administrative tasks such as job tickets, work orders, and minor adaptations. As part of the wider housing team, the Customer Service Advisor / Contact Centre Administrator will help log complaints, handle social media feedback, and contribute to delivering high-quality service across the board. This is a varied and fast-paced role that requires excellent communication skills, a proactive attitude, and a genuine passion for customer service. CANDIDATE REQUIREMENTS Experience in a busy office / customer service / contact centre / reception or similar environment Experience of resolving customer queries A confident phone manner and strong communication skills, both over the phone and face to face The ability to stay calm under pressure and juggle a variety of tasks Confident with Microsoft Office Strong attention to detail BENEFITS Flexible working Holiday buying and selling scheme A days paid leave for your birthday or annual celebration 2 days paid leave to help with a house move once you have completed your probationary period Life assurance Health cash plan, which includes a range of treatments including dental treatment, physiotherapy, consultation, and 24-hour free confidential helpline Company contribution to mindfulness and fitness e.g. discounted gym membership, fitness classes or mindfulness apps Online discount with a number of retail shops, supermarkets, cinema, insurance, and holidays Funded training and sponsored qualifications 2 days paid volunteering leave per year APPLY TODAY By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P13615 Part-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Evesham, Worcestershire, West Midlands. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ