Ø Work very closely with ITMS Process Architect, Customer personnel, Business Analyst, IT support team and other technical team to ensure that business needs around implementation of ServiceNow platform in a controlled and predictive manner.
Ø Create technical architecture, design and user guide documentation.
Ø Gather requirements, design, develop, and maintain application integration with any third-party applications.
Ø Provides external client-facing consulting services within a technology-focused practice (e.g. Data/Database, Security, Network, Product, and Technical Architecture).
Ø Meets personal utilization and revenue goals through strong delivery ability and relevant skillsets.
Ø Communicates in formal presentation settings including proposal orals, client workshops and regional internal events; develops proposal sections, methodology work products and formal written deliverables covering area(s) of expertise.
Ø Design, develop, and maintain custom code for all ServiceNow modules.
Ø Demonstrated knowledge of core ITIL processes (CMDB, Incident, Problem, and Change).
Ø Hands on experience on modules like ITSM, ITOM, ITBM, Service Portal and Scoped applications.
Ø Supporting the iterative configuration of the HRSD application, engage stakeholders to conduct reviews through joint design sessions.
Ø Experience with Agile/SCRUM project management methodologies.
Ø Experience with AJAX, Jelly, or PERL scripting.
Ø Experience in BCM module.
Ø Experience in TPRM module.
Mandatory Skills
ServiceNow - SaaS
Experience
Greater than 10 years.
Seniority level
Not Applicable
Employment type
Contract
Job function
Consulting
Industries
IT Services and IT Consulting
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