Job Description
Fines Officer
Location: Birmingham, B4 6QA
Hours: Full Time, Monday to Friday, 9-5 (flexibility required)
Pay: £12.36 per hour, increasing to £12.53 after 12 weeks
Contract: Until September 2025, with potential for extension
Working Pattern: Initially fully onsite. Once trained, hybrid working (one week in the office, one week from home)
About the Role
We are currently recruiting for a Fines Officer to join a respected government department in Birmingham. This is a fantastic opportunity to build experience in the public sector within a supportive and structured environment. Full training will be provided.
Key Responsibilities
1. Handling inbound calls and responding to challenging queries
2. Processing administrative tasks including correspondence, write-offs, reports, and account checks
3. Reviewing and managing enforcement cases
4. Maintaining accurate records using in-house systems
5. Supporting general enforcement work
What We're Looking For
6. Previous administration experience
7. Strong customer service skills
8. Good attention to detail and the ability to handle sensitive or challenging queries professionally
9. Willingness to learn and follow processes carefully
Please note: Full in-house training will be provided.
Additional Requirements
10. Ability to provide three years of referencing information
11. Willingness to undergo a Standard DBS (Disclosure and Barring Service) check through Brook Street
Interested?