Location: flexible with occasional travel to Bristol
Responsible to: Service Manager
Contract: 6 month FTC
Application deadline: Friday 15th May
Role
RISE strives for a world where people, including children and young people, can lead safe,
purposeful lives as a result of better relationships within families and communities; where
harmful behaviour is marginalised and fewer people, including children and young people,
are victims of crime. In order to create safe communities, RISE empowers people to break
their cycle of harmful behaviour. RISE’s programmes challenge attitudes and facilitate longlasting
behaviour change and are driven by the belief that people, including children and
young people, can make better decisions, given the right support. RISE are specialists in
designing and delivering evidence-based, transformative behaviour change courses within
the criminal justice system and wider community.
The Administrator will work in RISE’s Out of Court Resolution team, supporting and
assisting Practitioners, Team Leaders and Service Managers to effectively deliver against
different contracts. The post holder will process all referrals from receipt through to
closure, logging, tracking and chasing payments and documentation from customers.
Key duties
* To undertake a range of administrative duties, including logging cases, tracking and issuing documents to clients.
* Update the case management system and ensure accurate information is recorded,
updated and accessible.
* Send out course enrolment details, payment instructions and payment reminders.
* Provide excellent customer service.
* Be the first point of contact for customers and other stakeholders engaging with the service, providing a positive first interaction and supporting the customer with any barriers they might face that could prevent them engaging with our service.
* Handle different enquiries and transfer enquiries to appropriate staff members if unable to resolve query themselves.
* Working closely with practitioners to facilitate and schedule customers onto courses or appointments or chasing information.
* Drafting documentation where appropriate under direction from the Service Manager.
* Communicate with referrers, specifically police staff.
* Maintaining excellent filing and records of case files to ensure effective recording
on attendance and completion of courses.
* Provide support and cover to other administrators, as required.
* Help manage communications both within the project team and between the
project teams and project delivery partners.
* Work with Team leader, Service Manager and Practitioners to support the
scheduling of customers onto different interventions based on the outcome of
assessment.
* Keep any relevant records for audit compliance.
* Be solution focused and able to troubleshoot.
* Collate and analyse statistical information.
* Prepare and present management information as requested by Service Manager.
* Prepare reports and provide performance information to inform decision making.
* Provide general administrative support relating to the running of the department
* (purchasing, maintaining rota, basic resource management).
General tasks:
• Develop excellent relationships with customers and respond positively to their needs.
• Be a strong advocate for RISE interventions, representing RISE and its interventions
at key stakeholder events.
Confidentiality and Information Security
• Adhere to the Data Protection and Freedom of Information Acts and comply with the
terms of RISE’s Privacy, IT and Data protection policies, and that of our partners
where relevant.
• Comply with security measures in accordance with RISE policies and our partner’s Email
and Internet use.
Safeguarding Children and Vulnerable Adults
• RISE has a legal Duty of Care to all persons with whom we work- please see our
Duty of Care Statement .
• RISE is committed to keeping children, young people and vulnerable adults safe. Post
holders with direct customer contact are responsible for promoting and
safeguarding the welfare of children, young people and vulnerable adults s/he is
responsible for or comes into contact with. Post holders not in direct offender
contact have a general responsibility for safeguarding children, young people and
vulnerable adults in the course of their daily duties and for ensuring that they are
aware of the specific duties relating to their role.
Other duties
• Undertake other duties as may be required which are commensurate with the grade
and nature of the post.
• Willing to understand and oversee other projects.
Essential experience
* Excellent prioritisation skills.
* Good written and verbal skills
* Excellent attention to detail.
* Ability to manage conflicting demands and meet deadlines.
* Ability to work on own initiative.
* Ability to stay calm under pressure.
* A methodical and thorough approach to work.
* Approachable, proficient and a good team player.
* Strong organizational, grammar and communication skills.
* Ability to compile data and reports.
* Ability to collate information and present in relevant format.
* Strong IT skills and experience of working with Word, Excel and Microsoft project skills.
* A proactive approach to problem solving.
* Data analysis skills.
* Accurate data management and input at high volume, paperwork checks and claim checks.
* Competent liaising with a range of external stakeholders including senior management.
* A background in administration and proven experience of providing proactive administrative support.
* The ability to work with minimum supervision as part of a small internal team.
* Enthusiasm to contribute to creating a team that is viewed as an exemplar of high quality across the RISE and beyond, making the department an enviable environment to work in.
Qualifications
Good general level of education including Math's and English to GCSE Level