Job summary Are you looking to be part of an exciting team on Ward 12? You will work as an integral part of the clinical ward / area team andto be responsible for the co-ordination of all patient facilities / services inthe ward area, ensuring a clean, safe and comfortable environment. Themain element of the role is ensuring and supporting the delivery of cleaning,catering and minor maintenance, together with other specified tasks to meetindividual patients needs, as determined by the ward sister / charge nurse. Thepost holder will work co-operatively with colleagues, as part of the team andperform additional duties as and when directed by the ward clinical team, toenable nursing staff to undertake direct patient care. Main duties of the job Communication Whenrequired greet patients and visitors to the area being mindful for goodrelationships between patients, staff and relatives. Communicate effectively with other team members. Workas part of the ward team to ensure the continual provision of the highestpossible standards of service. Communicate effectively with patients and carers, recognisingtheir needs for alternative methods of communication. Toliaise with maintenance staff to ensure that equipment is in working order. Organiseand update notice boards as appropriate. Maintaina high standard of personal behaviour and ensure effective communication withall members of the multidisciplinary team, patients carers and relatives. Actas a point of contact for ward based volunteers, providing local induction andday to day guidance. Personal and peopledevelopment Takeresponsibility for personal updating and development, including mandatorytraining Development Review Process. Take responsibility for maintaining a record of own personaldevelopment. Participatein the Trust Appraisal System. Work with management on any new training requirements. Demonstrate skills and activities to others who are undertakingsimilar work. Ensurethat Patients information booklets are always available on the locker. About us Our purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this. Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond. The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester Our workforce is nearly 6,800 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them. We are committed to recruiting the best people to work with us to achieve our Vision - working in partnership to provide the best healthcare for our communities, leading and supporting our teams to move 4ward. Our 4ward behaviours, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do. Our objectives are simple: Best services for local people Best experience of care and best outcomes for our patients Best use of resources Best people Better never stops, and our Clinical Services Strategy provides a clear future vision for our Trust, our hospitals, our services and our role in the wider health and care system. We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer. Job description Job responsibilities You will work as an integral part of the clinical ward / area team and to be responsible for the co-ordination of all patient facilities / services in the ward area, ensuring a clean, safe and comfortable environment. The main element of the role is ensuring and supporting the delivery of cleaning, catering and minor maintenance, together with other specified tasks to meet individual patients needs, as determined by the ward sister / charge nurse. You will work co-operatively with colleagues, as part of the team and perform additional duties as and when directed by the ward clinical team, to enable nursing staff to undertake direct patient care. Main duties of the job Communication When required greet patients and visitors to the area being mindful for good relationships between patients, staff and relatives. Communicate effectively with other team members. Work as part of the ward team to ensure the continual provision of the highest possible standards of service. Communicate effectively with patients and carers, recognising their needs for alternative methods of communication. To liaise with maintenance staff to ensure that equipment is in working order. Organise and update notice boards as appropriate. Maintain a high standard of personal behaviour and ensure effective communication with all members of the multidisciplinary team, patients carers and relatives. Act as a point of contact for ward based volunteers, providing local induction and day to day guidance. Personal and people development Take responsibility for personal updating and development, including mandatory training Development Review Process. Take responsibility for maintaining a record of own personal development. Participate in the Trust Appraisal System. Work with management on any new training requirements. Demonstrate skills and activities to others who are undertaking similar work. Ensure that Patients information booklets are always available on the locker. Job description Job responsibilities You will work as an integral part of the clinical ward / area team and to be responsible for the co-ordination of all patient facilities / services in the ward area, ensuring a clean, safe and comfortable environment. The main element of the role is ensuring and supporting the delivery of cleaning, catering and minor maintenance, together with other specified tasks to meet individual patients needs, as determined by the ward sister / charge nurse. You will work co-operatively with colleagues, as part of the team and perform additional duties as and when directed by the ward clinical team, to enable nursing staff to undertake direct patient care. Main duties of the job Communication When required greet patients and visitors to the area being mindful for good relationships between patients, staff and relatives. Communicate effectively with other team members. Work as part of the ward team to ensure the continual provision of the highest possible standards of service. Communicate effectively with patients and carers, recognising their needs for alternative methods of communication. To liaise with maintenance staff to ensure that equipment is in working order. Organise and update notice boards as appropriate. Maintain a high standard of personal behaviour and ensure effective communication with all members of the multidisciplinary team, patients carers and relatives. Act as a point of contact for ward based volunteers, providing local induction and day to day guidance. Personal and people development Take responsibility for personal updating and development, including mandatory training Development Review Process. Take responsibility for maintaining a record of own personal development. Participate in the Trust Appraisal System. Work with management on any new training requirements. Demonstrate skills and activities to others who are undertaking similar work. Ensure that Patients information booklets are always available on the locker. Person Specification Experience Essential Educated to GCSE level or equivalent Previous experience in hospitality / customer facing or care environment Experience of working in a team The candidate must have knowledge of the following or be prepared to undertake the relevant training: - Basic Health & Safety Infection Control Manual Handling Basic Food Hygiene Customer Care Good telephone and reception manner Self-motivated Ability to communicate with staff, patients and visitors Ability to motivate others Good self-organisational skills Ability to work on own initiative and meet deadlines Bank Holiday / weekend working as required by the Department Working with hazardous chemicals Able to work flexibly during work hours to cover department needs Desirable NVQ or equivalent in relevant subject Basic Food Hygiene Certificate Supervisory experience in the NHS or similar environment Experience of undertaking a ward assistant role Basic keyboard skills Knowledge of the NHS Standards of Cleanliness Qualifications Essential Educated to GCSE level or equivalent Desirable NVQ or equivalent in relevant subject Basic Food Hygiene Certificate Person Specification Experience Essential Educated to GCSE level or equivalent Previous experience in hospitality / customer facing or care environment Experience of working in a team The candidate must have knowledge of the following or be prepared to undertake the relevant training: - Basic Health & Safety Infection Control Manual Handling Basic Food Hygiene Customer Care Good telephone and reception manner Self-motivated Ability to communicate with staff, patients and visitors Ability to motivate others Good self-organisational skills Ability to work on own initiative and meet deadlines Bank Holiday / weekend working as required by the Department Working with hazardous chemicals Able to work flexibly during work hours to cover department needs Desirable NVQ or equivalent in relevant subject Basic Food Hygiene Certificate Supervisory experience in the NHS or similar environment Experience of undertaking a ward assistant role Basic keyboard skills Knowledge of the NHS Standards of Cleanliness Qualifications Essential Educated to GCSE level or equivalent Desirable NVQ or equivalent in relevant subject Basic Food Hygiene Certificate Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Worcestershire Acute Hospitals NHS Trust Address The Alexandra Hospital Woodrow Drive Redditch Worcestershire B987UB United Kingdom Employer's website