Overview
De Beers Group is a global diamond company involved in mining, trading, and retail. It is a long-established leader in the natural diamond industry, known for its focus on sourcing and sustainability.
What you'll do
* Act as the key operational link between IoD clients and internal teams, ensuring smooth delivery of services within the Maidenhead laboratory
* Support the Maidenhead General Manager with day-to-day coordination of client requirements and operational logistics
* Provide first-line issue resolution, troubleshooting service challenges and coordinating responses across relevant stakeholders
* Manage client accounts administration, including invoicing, reporting, communications, and data accuracy
* Oversee the Maidenhead administration function, ensuring timely reporting, documentation control, and adherence to SOPs and policies
* Support delivery of internal and capital projects by coordinating resources, suppliers, and administrative activities across IoD and related business units
What you bring
* Customer service or coordination experience within an operational or client-facing environment
* Strong experience in data analysis, reporting, and handling client information
* Proven ability to manage and influence stakeholders at different levels, internally and externally
* Excellent communication skills, both written and verbal, with strong attention to detail and numerical accuracy
* Proficiency in Microsoft Office (particularly Excel), with experience in sales operations or service coordination desirable
What’s Next
If you are ready to take the next step, apply now! Successful applicants will be contacted directly by a recruiter to discuss the role more.
We are committed to creating an inclusive recruitment experience. If you require support or adjustments to the recruitment process, our Adjustment Concierge Service is here to help. Please feel free to contact us at adjustments@robertwalters.com to discuss how we can support you.
This position is being recruited on behalf of our client through our Outsourcing service line. Resource Solutions Limited, trading as Robert Walters, acts as an employment business and agency, partnering with top organizations to help them find the best talent. We welcome applications from all candidates and are committed to providing equal opportunities.
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