The Clinical Systems Team is recruiting to this position to lead a team of applications specialist support staff responsible for the support, configuration and maintenance of Cerner Millennium, Barts Health's electronic health record system. There is one Applications Support Team Leader post available, with 4 to 6 direct reports. The Application Support Team Leaders will have distinct areas of responsibility;
Job responsibilities
The Applications Support Team Lead is accountable for a team of specialist staff that maintain Oracle Health Millennium and other connected clinical systems. This covers management of current configurations, best use of the system, and planning and implementation of changes to the system. It is requisite to lead in troubleshooting system issues, problem solving and analysis of new requirements, and responsibility for the support, system administration and data integrity of Oracle Health Millennium and all Trust clinical systems. The Applications Support Team Lead will be supported by an applications support team for which they will have full line management responsibility.
* Service and Incident management with our external teams and end users
* Build and configuration change requests for current and new functionality
We particularly welcome applications from Black, Asian and minority ethnic candidates as they are underrepresented within Barts Health at this band.
Experience
* Significant experience working in a Service Management environment
* Significant Experience working as a department Manager
* Extensive experience working at a senior level with information systems
* Experience of Patient Administration Systems management
Skills
* The ability to work with confidence autonomously, using own initiative to solve problems and make decisions.
* Proficient in Quality Assurance Techniques
* Must be able to input critical data accurately and at high speed.
* Provide and receive highly complex, sensitive, or contentious information; agreement or co-operation required; present complex, sensitive or contentious information to large groups.
* Good systems and business analysis skills
Knowledge
* Good working knowledge of ITIL change and release management procedures
* A thorough understanding of Information Governance and Security
* Knowledge of Oracle Health Millennium
Qualifications
* In‑depth knowledge of IT systems and procedures acquired through a combination of specialist training and relevant study to Master's degree or equivalent level
* Qualified at Foundation level in ITIL Service Management
* Qualified in ECDL or equivalent
* Formal training in project management and PRINCE2
* Qualified at Practitioner level in ITIL Service Management
* Formal training in staff management
* Understanding of NHS clinical and administrative processes
Other
* The ability to set objectives and measure and monitor staff performance
* The ability to foster, develop and maintain good relationships and communicate in a sensitive and understanding way with customers, staff and colleagues
* Excellent interpersonal, negotiation and communication skills
* Sufficient to perform the duties of the post with any aids and adaptations
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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