Logistics Coordinator - Time Critical Operations
3PL Logistics
Redditch | Full Time | Permanent, Onsite
Good starting salary, 25 days holiday plus bank holidays with option to purchase up to an additional 5 days.
This business is a fast-moving, customer-focused logistics and 3PL business delivering critical transport solutions across the UK, Europe, and global markets. When their customers face production delays, urgent line stoppages, or complex supply chain challenges, there the team they call.
Their reputation is built on speed, precision, and delivering when others can't.
We're now looking for an energetic, commercially minded Logistics Coordinator to join this high-performing Time Critical team in Redditch. This is not a routine planning role. This is about solving problems in real time, thinking creatively under pressure, and making things happen when every minute counts.
The Opportunity
As a Logistics Coordinator, you'll take ownership of urgent, high-value transport movements from enquiry through to delivery and completion. Working with customers, carriers, suppliers, warehouse teams, and internal stakeholders, you'll ensure every shipment is delivered efficiently, cost-effectively, and with exceptional service.
Whether it's an emergency airfreight movement, an urgent same-day delivery, or keeping a production line moving, you'll be at the centre of the action.
What You'll Be Doing
Managing customer enquiries and live transport requests via phone and email
Planning, booking, and tracking UK, European, and international shipments
Providing competitive transport quotations across road freight, airfreight, hand-carry, and specialist solutions
Reacting quickly to line stoppages and time-critical supply chain issues
Building relationships with carriers, suppliers, and logistics partners to secure the best solutions
Monitoring shipments proactively and keeping customers informed at every stage
Reviewing routes, suppliers, and transport options to maximise efficiency and profitability
Working closely with warehouse, operations, and finance teams to ensure smooth execution
Managing job completion, POD collection, compliance documentation, and invoicing accuracy
Maintaining system accuracy, reporting data, and monitoring operational KPIs
Identifying process improvements that enhance service, speed, and margin
What We're Looking For
You thrive in fast-paced environments where priorities can change by the minute. You're calm under pressure, commercially aware, and naturally solutions-focused.
You'll ideally bring:
Proven experience within freight forwarding, transport, logistics, or 3PL operations
Strong European transport planning experience (essential)
Knowledge of road freight, airfreight, and time-critical logistics
Excellent communication and customer relationship skills
Strong commercial awareness with an eye for margin and operational efficiency
Confidence managing multiple priorities and making quick decisions
High attention to detail and strong system discipline
A proactive, ownership-driven mindset
Desirable
CPC qualification (advantageous, not essential)
Experience in account development or customer growth
Additional language skills
What Success Looks Like
In this role, success means:
Delivering outstanding customer service under pressure
Solving urgent logistics challenges quickly and effectively
Maintaining accurate operational data and documentation
Protecting and improving profitability on every movement
Building trusted relationships with customers and suppliers
Playing a key role in a team that delivers when it matters most
Working Hours
40 hours per week, Monday to Friday
Flexibility required to support urgent operational requirements
Occasional weekend work and customer/supplier visits may be required
Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.
In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included