Salary £34,00 – £42,000 (subject to experience)
Shape stories that drive meaningful impact and influence.
We’reSocial – a PR, communications and engagement agency creating the conversations that drive positive social change.
After a period of sustained growth, we’re looking for an experienced, proactive Senior Account Manager to join our team based in Leeds.
A natural communicator with a strategic mind and a creative spark, you’ll be the driving force helping our clients in the built environment, public and place‑making sectors cut through the noise, build their reputations, and earn attention among the people who matter.
This is your chance to take on a senior delivery role with real ownership. You won’t just manage accounts – you’ll lead them forward, shaping client narratives, and providing strategic counsel to steer their direction and amplify their impact.
As a seasoned communications practitioner, you’ll understand the bigger picture and how to bring together the right blend of PR and storytelling tactics to help clients grow, influence and be heard. And you’ll do it as part of a supportive, ambitious agency that believes in big ideas, strong client partnerships, and work that genuinely makes a difference.
Ultimately, you’ll help clients tell their stories with confidence and clarity. You’ll help shape the reputation of organisations driving change across the North and nationwide. And you’ll help our agency grow — through brilliant work, strong partnerships and a commitment to harnessing the power of communications to do good.
What you’ll be doing
You’ll own a portfolio of clients, acting as their trusted adviser and lead agency contact. You’ll shape and deliver integrated PR and communications programmes – from standout media moments to digital‑first content, thought leadership, stakeholder engagement and profile‑building opportunities like events.
Bringing energy, curiosity and creativity to every brief, you will create considered PR opportunities for our clients which position them as leaders in their field and respected voices on the issues that matter. Whether crafting clear and authoritative messaging, shaping event programmes, developing a social content plan, or responding to a fast‑moving news story, you’ll know exactly which tools to deploy and help clients navigate challenges with confidence.
If you’re ready to step into a role where your ideas matter, your voice is heard and your work genuinely makes a difference, we’d love to hear from you.
You’ll also play a key role in the growth of the agency – nurturing client relationships, supporting new business, mentoring junior colleagues and championing our values of empathy, ambition, pride and courage.
You’ll thrive here if you love:
* Building relationships – with clients, journalists, influencers, partners and stakeholders across the media, industry and political landscape.
* Driving delivery while thinking strategically – offering considered counsel on communications strategies, issues management, media opportunities and reputation‑building, while also delivering with pace and agility.
* Creating content with purpose – from press releases and thought leadership pieces to social content, multi‑channel campaigns and event narratives – all focused on measurable outcomes and impact.
* Working collaboratively – with colleagues from across our Social offices in Leeds, Liverpool, London and Manchester to deliver the best results for our clients.
* Keeping up to date with news and public policy – understanding how to connect topical issues with client objectives and proactively grab opportunities – whether that’s spotting news‑jacking opportunities, a digital trend, a speaking platform or a story waiting to be told.
* Delighting clients – managing accounts with precision, keeping activities on track and going the extra mile to exceed client objectives.
* Driving growth – being part of an ambitious, growing business and playing your part in unlocking new opportunities.
* Managing a portfolio of client accounts, under the direction of account directors or members of Social’s Senior Leadership Team.
* Leading integrated PR and communications campaigns spanning media relations, digital and social content, stakeholder engagement, thought leadership and events.
* Acting as the daily point of contact for clients, offering proactive ideas, strategic counsel and trusted support.
* Developing compelling written content, including press releases, case studies, comment pieces, thought leadership and social content.
* Identifying and shaping speaking opportunities, award entries, event moments and profile‑building platforms.
* Project managing events, media launches, campaigns or set‑piece moments.
* Monitoring the news and political agenda and spotting opportunities for clients to lead conversations.
* Building and maintaining strong media, influencer and stakeholder relationships across regional, national, trade and digital channels.
* Managing account processes – from activity trackers and planners to coverage evaluation and reporting dashboards, along with robust, effective client communications.
* Supporting new business through networking, content creation, proposal development and pitch participation.
* Mentoring junior team members, directing account workflow and contributing to a positive, collaborative agency culture, in line with our values.
* Using AI tools smartly to improve client delivery and efficiency and support human judgement, counsel and creativity.
What we need from you
* Substantial experience of leading client accounts – not just supporting them. We support and nurture talent at all levels of our business, but we are seeking a seasoned practitioner with the results to prove it for this role.
* A strong track record of managing complex, integrated PR and communications programmes that deliver meaningful outcomes – either agency‑side, client‑side or both.
* Care and commitment to nurturing long‑term client relationships, based on proactivity, problem‑solving and exceptional delivery. Clients feel valued because you’re always on it and are invested in their success.
* Genuine curiosity and interest in the news and public policy – maintaining up‑to‑date knowledge about media trends, government policy, and your clients’ sectors (particularly the built environment, housing, infrastructure and public sectors).
* Ability to self‑direct and find solutions – you don’t need much direction to get going and you’re constantly looking for new opportunities and creative approaches to execution. You use sound judgement to put forward considered ideas for clients and don’t just wait for them to brief you.
* A strong network of media relationships, with relationships in the North’s political and stakeholder landscape a distinct advantage.
* Outstanding written skills and meticulous attention to detail.
* Exceptional organisational and project management skills that ensure complex projects stay on track, deliver results, and the client never needs to ask where a piece of work is up to. Experience of managing or supporting events would be an advantage.
* A collaborative, motivational communications style that builds trust among colleagues, clients, media contacts and stakeholders, and inspires others to play their full part in realising success.
* Experience in communications roles in the built environment, housing, infrastructure, place‑shaping or public sectors – or a genuine interest in and understanding of them.
* A commercial mindset, with the ability to spot new business or upselling opportunities for Social.
What you’ll get in return
We are proud to be a certified Great Place to Work® and offer all colleagues a number of benefits to support their work and home lives.
* Competitive salary and transparent salary bands
* Commitment to super flexible and remote working
* 30 days’ annual leave plus bank holidays (pro rata)
* 5 days paid volunteering leave each year
* Learning and development programme
* Access to a medical cash plan, employee assistance programme and health/wellness apps
* Enhanced sickness, compassionate, maternity, paternity and adoption leave
* Regular team socials
* Access to discretionary company bonus scheme
* Statutory pension scheme
* Provision of home working equipment (including desk and chair) and IT kit (including laptop and mobile phone)
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