Position: Senior Funeral Director
Location: Romney Marsh Funeral Directors, New Romney
Job Type: Full-time, permanent
Salary: From £33,000.00 per annum
Why This Role Matters
As a Senior Funeral Director, you will be responsible for team performance, development, and operational leadership, supporting the Cluster Manager in achieving business objectives. This role ensures consistent compliance, client satisfaction, and staff excellence, fostering a culture of empathy, professionalism, and continuous improvement.
The Role
A Senior Funeral Director leads funeral home front-of-house operations, ensuring compassionate, high-quality care for families and exceptional service delivery. This role encompasses all responsibilities of a Funeral Director with added focus on direct line management of Funeral Service Arrangers and Funeral Directors.
This is a rewarding and multifaceted leadership position that combines business acumen with empathy and a commitment to service. You'll take ownership of operations, people, client satisfaction, and local marketing initiatives, helping your brand succeed as a trusted presence in the community.
Key Responsibilities:
* Build empathetic relationships with families, supporting them through the whole funeral journey.
* Ensure all funeral arrangements are respectful, appropriate, and reflect the client's wishes.
* Oversee the complete delivery of funeral services from planning through execution.
* Provide day-to-day line management of Funeral Service Arrangers and Funeral Directors, including regular 1:1s, performance reviews, and training support.
* Ensuring compliance with operational standards and procedures within the Funeral and Crematoria divisions.
* Foster a positive, professional team culture that reflects company values.
* Support the Cluster Manager in overseeing branch performance, audits, and compliance processes.
* Identify service gaps and recommend improvements to processes and training.
* Provide compassionate support to families beyond regular working hours when needed.
About You
We're looking for someone who:
* Is comfortable leading and motivating a team to uphold the highest standards of professionalism, presentation, and service delivery.
* Is empathetic, service-oriented, and committed to excellent client outcomes
* Understands the nature of the role and is prepared to assist families whenever needed, ensuring continuous care and operational effectiveness.
* Can follow strict procedures, maintain accurate records, and ensure adherence to legal and company regulations.
* Is confident working independently and thrives on delivering results
* Has excellent communication, planning, and problem-solving skills
* Is digitally savvy and comfortable using Microsoft Office and scheduling tools
Desirable experience:
* Background in leading, mentoring, and motivating a team to maintain high service standards.
* Understanding of funeral or service-based industries
* Understanding of operational efficiency, service offerings, and financial considerations within the funeral industry.
What We Offer
* A meaningful leadership role with real community impact
* Full training and support from regional and central teams
* 25 days annual leave + bank holidays
* Company pension, life assurance, and employee assistance programme
* BUPA private healthcare (Self)
* Annual company bonus
What are the next steps?
If this sounds like the right role for you and you're ready to bring care and professionalism to an essential service, click the 'apply' button. A member of our Talent Acquisition Team will be in touch to guide you through the next steps.
About Us
At Dignity, we're here for families when it matters most. With compassion, professionalism, and integrity at the heart of everything we do, we take pride in supporting people through one of life's most difficult moments. Every member of our team plays a crucial role in delivering exceptional service and care to those who rely on us.
With over 500 funeral homes across the UK, Dignity Funerals is a trusted presence in local communities, operating under respected and well-known local names. We're proud to offer a truly personal and attentive service - one that's tailored to the individual needs and wishes of every family we support.
We're also part of the wider Dignity Group, a growing organisation with the unique ability to support every aspect of end-of-life planning and care. This includes:
* Our Crematoria and Memorials Group, managing 45 crematoria nationwide
* Dignity Funeral Plans, giving people peace of mind by allowing them to plan ahead
* The recently acquired Farewill, a leading provider of online wills and probate services
Together, our goal is simple: to provide families with continuity, care, and clarity - from planning and preparation through to the funeral itself, and beyond.
FCA Statement
Please note that this role is subject to meeting regulatory requirements. As an FCA-regulated organisation, we are committed to upholding the highest standards, which we achieve by employing individuals with the appropriate skills, experience, and integrity to protect both the company and our clients. If you are considered for a role, you will be asked to provide your permission for us to conduct the relevant checks and assessments that will be carried out during the recruitment and onboarding process. The nature of the checks will depend on whether the role is subject to the Senior Managers and Certification Regime (SMCR).
Equality, Diversity and Inclusion Statement
Our Vision is to connect with our clients, colleagues, company, and communities based on our principles, while celebrating our differences.
We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and to take decisive, informed and bold action to promote inclusion and belonging.
Any unsolicited submissions from agencies will be accepted as a direct application from the candidate, and no fees will be payable.
We reserve the right, depending on the number of applications, to close or extend the closing dates for positions; therefore, we recommend submitting an early application.
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