We are working with a fast-growing, forward-thinking IT & Telecommunications Managed Service Provider delivering cutting-edge solutions to clients across multiple sectors. Our clients growth is powered by a relentless focus on customer service, innovation, and a supportive team culture. As they expand, they are looking for a motivated 1st Line IT Support Engineer to be the first point of contact for technical queries — someone who loves solving problems and is passionate about technology.
As a 1st Line IT Support Engineer, you’ll be the frontline hero for their customers, helping to resolve IT issues quickly and efficiently. You’ll work across a wide range of technologies including Microsoft 365, Windows, networking, VoIP, and cloud platforms. This role is ideal for someone early in their IT career or looking to grow within a dynamic and supportive environment.
Key Responsibilities
Respond to and resolve 1st line support tickets via phone, email, and remote tools
Troubleshoot hardware, software, networking, and connectivity issues
Log and track incidents using the service desk platform
Escalate complex issues to 2nd/3rd line teams when required
Assist with user account management (Active Directory, Microsoft 365)
Deliver excellent customer service at all times
Support internal documentation and knowledge base updates
What We're Looking For
12-24 months experience in a similar 1st line support or helpdesk role
Strong knowledge of Windows OS, Microsoft 365, and basic networking
Excellent communication and customer service skills
Ability to prioritise and manage multiple tasks in a fast-paced environment
A proactive, positive attitude and eagerness to learn
Relevant certifications (e.g., CompTIA A+, Microsoft Fundamentals) are a plus