Salary: £140,000 - 150,000 per year Requirements: Previous experience in a Level 2 deskside or onsite support role Strong hands-on experience supporting PCs, laptops and peripherals Confident operating in a face-to-face support environment Familiarity with Windows based end user environments Experience using ticketing systems and following structured processes Able to work independently while adhering to site rules and procedures Responsibilities: Provide Level 2 deskside support for PCs, laptops, peripherals and standard business software Diagnose and resolve hardware and software issues directly with end users Prepare, configure and deploy end user devices Carry out IMAC tasks in line with defined procedures Maintain accurate ticket updates and asset records Work within agreed SLAs, processes and escalation paths Communicate professionally with users in a controlled site environment Technologies: Hardware Support Windows More: We are recruiting a Level 2 Deskside Support Engineer to provide onsite, user-facing support at a large, regulated site environment. This is a hands-on role covering standard Level 2 support across end user devices. Due to the nature of the site, there is a more extensive onboarding and access process, which the successful engineer must be willing to complete. last updated 6 week of 2026