Overview
WELCOME TO SITA
At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.
You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don't just move the world forward-we're proud to be recognized as a Great Place to Work® by 79% of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.
Are you ready to love your job?
The adventure begins right here, with you, at SITA.
ABOUT THE ROLE
Provides the management of the Quality Management Test Service its functions and supports staff for a specified Solution Line(s) and the associated Test portfolio. Uses appropriate processes methodologies and technologies in compliance with SITA's policies and processes. Works with other Quality Management Portfolio Leads for consistent processes across SITA.
WHAT WILL YOU DO
Key Responsibilities:
1. Coordinates and manages planning of the scope of tests within the test portfolio.
2. Takes responsibility for integrity of testing and acceptance activities and coordinates the improvement of these activities.
3. Provides authoritative advice and guidance on any aspect of test planning and execution.
4. Supports all phases of testing in scope of the portfolio including test deliverables and auditability.
5. Selects project testing standards for all phases influencing all parties to conform to those standards.
6. Trains and support testers embedded in scrum teams
7. Provides governance across Test plans, Definition of Done and Exit documentation
8. Be the expert both functionally and technically in what makes the solution.
9. Be responsible for, create and document the Test strategy
10. Supports and is comfortable to be part of ISO 9001 and ISO 27K processes and audit
11. Knowledge of security issues, being able to discuss with security office and security test team .
12. Make release recommendations
13. With the other Quality Engineering Leads responsible for bringing AI to testing across SITA.
14. An advocate for automation first
15. Facilitate Risk meetings, understand the Risk Lifecycle
16. Reporting to the Quality and Enabling Practices Director.
Qualifications
WHO YOU ARE
17. Minimum of 10 years experience in a QA environment of which 5 years were spent as a QA Manager including experience with current software testing methodologies functional testing integration testing and user acceptance testing.
18. Formal project management training desirable.
KNOWLEDGE & SKILLS
19. Agile Development
20. Budgeting
21. Business Process Improvement
22. Cloud Computing
23. Commercial Acumen
24. Conceptual Thinking
25. Configuration Management
26. Conflict Resolution
27. External Resource Management
28. Flexibility and Adaptability
29. IT Industry: Trends & Directions
30. IT Project Management
31. Innovation
32. Managing Change
33. Managing Risk
34. Modeling: Data Process Events Objects
35. Performance Measurement and Tuning
36. Quality Management
37. Quality in Design
38. Requirements Analysis
39. Software Product Technical Knowledge
40. Software Product Testing
41. Software Quality Assurance and Testing
42. Software Security Assurance
43. Standards Procedures & Policies
44. System Testing Tools
45. Systems Thinking
46. Technical Excellence
47. Technical Writing/Documentation
48. User Acceptance Testing (UAT)
49. AI in Testing
CORE COMPETENCIES
50. Adhering to Principles & Values
51. Communication
52. Creating & Innovating
53. Customer Focus
54. Developing Talent
55. Impact & Influence
56. Leading Execution
57. Managing Performance
58. Results Orientation
59. Teamwork
EDUCATION & QUALIFICATIONS
60. University degree or equivalent preferably in Computer Science Engineering Mathematics or similar.
61. ISQTB qualification or recognized country-specific qualification
WHAT WE OFFER
We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.
Flex Week: Work from home up to 2 days/week (depending on your team's needs)
Flex Day: Make your workday suit your life and plans.
Flex-Location: Take up to 30 days a year to work from any location in the world.
Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.
Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!
Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.
SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.