The Vacancy
Technical Consultant
Pro currently has an exciting opportunity for a Technical Consultant to be part of our Insurance Services team. The job holder will be required to manage a team to perform effectively and ensure client service levels, deliverables and deadlines are met.
Pro operates a hybrid working policy and this role would be working from home for the majority of the time and from our Gloucester or Liverpool office on a weekly basis.
Responsibilities
Responsible for the performance of a client and manging the team, responsibilities include:
* Establish and own external client relationships
* Delivery of contract profitability for the team
* Monitor KPIs and SLAs, identifying steps to mitigate delivery issues and escalating to the Client Manager where necessary
* Provide meaningful MI and analysis, in a suitable format regarding service delivery and Client Governance to the Client Manager
* Implement decisions made on activities within the team
* Resolve issues internally and support resolutions externally
* Resource management including effective utilisation, delegation of work and recruitment
* Professional and personal development of team
o Cascade and communication of objectives
o Appraisals and objective setting
o Agreeing personal development plans with individuals
* Review processed work completed by other team members and feedback any findings Provide technical training and assistance team members and the wider team where needed
* Identify strategy for reduction in QC. Identify and recommend system enhancements to reduce QC.
* Identify and escalate any issues impacting current and future business opportunities
* Contribute to new business projects and support new business pitches
* Directly reporting to operations manager to assist in decision making, budget planning, utilisation, training and business development
* Support business development meetings providing technical input where necessary.
Skills and Experience
* Strong technical (re)insurance knowledge and principles of insurance is essential
* Able to navigate around a variety of systems such as client-developed systems and various document management and workflow systems.
* Excellent working knowledge of London Market systems and procedures
* Ability to prioritise team workload to meet deadlines
* Maintain a conscientious, positive and enthusiastic approach to work, maintaining good working relationships with Clients, direct reports and colleagues
* Demonstrated experience of leading and managing people, either direct line management or via projects.
* Excellent communication and able to work on own initiative
* Strong experience in working with Microsoft packages including Excel and PowerPoint.
* Good understanding of team utilisation, together with experience of using workflow tools to monitor, measure and act upon performance management information.
* Strong data analysis skills; the ability to draw insights from MI and make recommendations for process, people or organisational improvements