Contact Centre Advisor Westminster Contract £17.73 per hour PAYE Our client is looking for an experienced Contact Centre Advisor This is one of many opportunities we are currently recruiting for please visit our website colbernlimited co uk for more jobs. Contact Centre Advisor to join our dedicated team. This is a vital frontline role supporting residents, particularly those facing homelessness, by providing high-quality customer service and case management. Key Responsibilities: Handle customer queries via telephone and email with professionalism and empathy. Accurately record and manage cases using internal systems and spreadsheets. Proactively drive queries and workstreams forward, often through to resolution. Communicate clearly and effectively, ensuring every interaction is led with understanding and care. Collaborate with internal teams and external partners to ensure seamless service delivery. What We’re Looking For: We’re looking for someone who thrives in a fast-paced environment and is passionate about making a difference in people’s lives. The ideal candidate will have: Mandatory experience in a contact centre or equivalent customer service role. Desirable experience working within or alongside homelessness services. Strong written and numerical skills. Proven ability to manage cases and maintain accurate records. Excellent telephone communication skills. A proactive and driven approach to customer service. Additional Information: No budget or line management responsibilities. This is not a Social Worker role. Reports to the Contact Centre Team Lead. PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer