About VIRTUS VIRTUS Data Centres is the UK’s fastest growing data centre provider which owns, designs, builds and operates the country’s most efficient and flexible data centres. Our mission is to consistently exceed the expectations of customers through innovative, high quality solutions and services. We employ intelligent thinkers – people with positive attitudes, who add the quality of customer proposition and business. We value individual endeavour and initiative, encourage teamwork and togetherness because collective experience and expertise is VIRTUS’ greatest strength. Job Summary Reporting to Data Centre Manager, the Assistant Data Centre Manager is responsible for the joint day-to-day management of the site, the scope includes Data Centre management, customer implementations, operational continuity, reporting and billing along with the management of 3 rd party contractors. Main Duties The role includes but is not limited to the following: - Technical Resource: Supporting the Data Centre Manager, in the day-to-day operations and customer requirements. Managing new customer requirements, site tours, drawings, pricing and implementations. Capacity management including power, floor space, and assisting with forecasting loadings. Witness Data Centre scenario testing, track and log issues with any lessons learned. Consistent monitoring of site efficiencies, overall reduction in PUE and power costs. Managing the internal cabling (and external carrier fibres brought into the building) to a high standard and recording cabling updates. Delivering customer projects and extra works on time and within budget. Assisting in management of equipment lifecycle including budgeting, technical feasibility, critical spares, operational risk reduction and improvement planning. Site Availability: Maintaining zero customer down time including any breaches to contractual SLA’s and KPI’s. Working closely with the Service Management Centre on ticket updates, change control, customer installation schedules, handovers and customer communications. Assist with managing and escalating any potential customer affecting issues. Campus Consistency: Ongoing support of the Data Centre alignment and consistency throughout the VIRTUS portfolio. Third Party Monitoring: Ensuring all staff, customers and contractors’ adherence to site policies and operational processes. Responsibility for ensuring the day to day performance management of 3 rd party maintenance contractors / suppliers, ensuring work is completed to a high standard. Planned Preventative Maintenance: Validating all PPM’s are completed on time, managing any faults or advisories that have been reported are logged and tracked through to completion. Support in tracking all KPI’s that support the maintenance “fee at risk”. Reporting: Assisting with monthly reporting on customer power usage, PUE, capacity, NRR trackers, board packs, business rates and ensuring all information is correct and delivered on time. Quality updates for the daily call and attendance at weekly/monthly service review, maintenance and construction meetings. General Responsibilities: Working closely with all VIRTUS key stakeholders, be able to focus on the wider group. Ensure the provision of a safe and healthy working environment, and ensure compliance with all Company policies and procedures, as well as client site policies, procedures and working arrangements, as required. Ensure the Data Centre is always clean and tidy, and visually kept to a high standard. Any other reasonable requests made by your line manager. Person Specification Experience: Essential: Experience in similar FM/contract support role. Experience of managing in a live operational business-critical environment. Managing 3 rd party suppliers and FM team to deliver against stringent SLA’s. Experience with business continuity, risk management, incident management and change control. Desirable: Experience of working within a data centre management organisation. Experience of BMS, PMS, and CMMS systems. Experience of producing and amending AutoCAD drawings to a good standard. Knowledge: Essential: Good understanding of Health & Safety, ISO standards, and compliance. Customer ticket logging CAFM systems. Good working knowledge of Word and Excel and Power Point essential. Skills: Essential: Experienced team player, flexible and adaptable. Takes personal ownership and accountability for actions. A passion for ensuring outstanding customer service is achieved. Tenacious and assertive where necessary, effective under pressure. Attention to detail with high personal standards and the desire to complete tasks on time. Ability to work efficiently, timely and cost effectively under continually changing demands and requirements. Pro-active attitude and commitment to ensuring issues are successfully concluded. Good communication and interpersonal skills (written and spoken). The successful applicant must be willing to undergo a BS7858 screening process. Remuneration package and benefits: Private healthcare Pension contribution scheme Eye and dental care benefit Discretionary bonus Income Protection Life Assurance Cycle to work scheme Annual travel card loan Tech Scheme Electric car scheme Workplace extras - Byond card and Extras discount Mortgage advice Holiday buy and sell scheme Bank holiday flexibility Volunteering day x 1 Birthday leave x 1 Help@Hand VIRTUS is an equal opportunity employer. As part of our commitment to fight for equality, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment. We reserve the right to close this post for applications should sufficient applications be received. Search Firm Representatives Please Read Carefully VIRTUS Data Centres does not accept unsolicited support from search firms for employment openings. CVs/resumes submitted by search firms to any VIRTUS employee without an active, written search agreement for a specified role will become the property of VIRTUS. No fees will be paid for candidates hired from agency submissions made without such an agreement. Existing agency partnerships must adhere to position-specific terms outlined in their agreements. Please refrain from calling or emailing regarding this matter