Robert Half is partnering with a specialist travel insurance organisation to recruit a French-Speaking Underwriting Assistant on a 12-month fixed-term contract based in London.
This role supports a team of Underwriters across a varied and fast-paced workload. While the tasks are not technically complex, the role involves a wide range of responsibilities, requiring strong organisation, attention to detail, and the ability to manage multiple processes simultaneously. You will work closely with Underwriters, administrators, clients, and brokers, providing administrative, customer service, and monitoring support.
Responsibilities:
* Provide a high level of customer care to prospective and existing clients.
* Support Underwriters and the Underwriting Director with day-to-day administrative tasks.
* Collate and process application information for new and renewing clients within required timeframes.
* Verify the completeness and accuracy of application information and request additional details where necessary.
* Prepare renewal invitations, quotations, indemnities, bonds, policies, and related documentation.
* Maintain accurate client files and database records, ensuring all information is up to date.
* Process membership and bonding enquiries from new and existing clients.
* Respond to incoming enquiries promptly, professionally, and with relevant product knowledge.
* Liaise with brokers regarding the progress of applications and renewals.
* Monitor client declarations and ensure all required documents are received and verified on time.
* Review client websites, invoices, and marketing materials to ensure compliance with internal and regulatory standards.
* Assist with the promotion of company products and services when required.
* Contribute to a collaborative team environment and support day-to-day operational tasks across the team.
Experience:
* Fluent French language skills (written and spoken) - essential.
* Background in underwriting support, insurance administration, financial services, or a similar operational/administrative role (advantageous but not essential).
* Strong customer service and stakeholder management skills.
* High attention to detail with strong organisational and time-management ability.
* Comfortable working across a varied workload with shifting priorities.
* Confident communicator with the ability to handle queries professionally.
* Proficient with Microsoft Outlook and general administrative systems.
* Able to work both independently and as part of a small, collaborative team.
Organisation:
* 12-month fixed-term contract.
* Hybrid working model, with a requirement to be in the office a minimum of 4days per week.
* Small, close-knit team environment (approx. 30 employees).
* Competitive salary and benefits package.
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