OTE £30,000–£36,000
Bridgend Ford is proud to be celebrating 40 years of trusted service. With an exemplary reputation we are constantly striving to provide the best service in the industry. We pride ourselves on delivering an excellent experience along with building careers for our employees.
We're now looking for a motivated and customer-focused Service Advisor to join our aftersales team.
The Role
As a Service Advisor, you'll be the vital link between our customers and our workshop team. You'll deliver exceptional service from the moment customers arrive to when their vehicle is returned—repaired, maintained, and ready to go.
Key Responsibilities
* Greet customers warmly and manage service bookings effectively
* Provide accurate estimates and explain service/repair details clearly
* Liaise with the workshop to track progress and keep customers updated
* Upsell additional products or services where appropriate
* Handle administrative duties including invoicing and warranty claims
* Ensure every customer leaves feeling valued and well looked after
What We're Looking For
* Previous relevant experience
* Have a proven track record of delivering excellent customer service
* A strong communicator with a professional, friendly manner
* Excellent organisational skills and attention to detail
* Confidence using dealership management systems and Microsoft Office
* A passion for delivering outstanding customer service
* A full UK driving licence
What We Offer
* Competitive OTE of £30,000 to £36,000
* A supportive, long-established team environment
* Manufacturer training and career development opportunities
* Company benefits and staff discounts
* A stable and respected employer in the local community
Working Hours:
Average of 45.5 hours per week, including 1 in 3 Saturdays on a rota basis.
We are an equal opportunity employer and welcome everyone to our team. If you need reasonable adjustments at any point in the application or interview process, please let us know.
Apply via Indeed or send a copy of your CV to
Job Type: Full-time
Pay: £30,000.00-£36,000.00 per year
Ability to commute/relocate:
* Bridgend: reliably commute or plan to relocate before starting work (required)
Experience:
* service advisor: 1 year (required)
Licence/Certification:
* Driving Licence (required)
Work Location: In person