Logistics Coordinator
About the Role
An excellent opportunity has arisen for an experienced Logistics Coordinator to join a growing team based in Stoke on Trent. Reporting to the Logistics Team Leader, the successful candidate will be responsible for planning deliveries, organising transport, and managing a range of transport administration tasks.
We are looking for someone with a positive “can do” attitude, strong organisational skills, and the flexibility to adapt to a wide range of duties in a dynamic business environment.
Key Responsibilities of this Logistics Coordinator role:
* Maintain accurate records and documentation
* Ensure compliance with health and safety standards
* Produce proof of delivery for customers
* Manage import and export documentation
* Investigate operational queries and provide resolutions
* Take telephone calls from customers and suppliers
* Manage supplier invoices, checking and amending POs as required
* Despatch orders using Sage
* Organise transport with couriers, hauliers, and third-party providers
* Provide operational support to other departments as needed
* Conduct supplier reviews and manage logistics non-conformance
* Raise claims with hauliers when necessary
* Liaise with sites to confirm delivery requirements
Skills and Experience Required for this Logistics Coordinator role:
* Strong attention to detail and excellent administration skills
* Enthusiastic, committed, and reliable
* Ability to work collaboratively in a team environment
* Excellent customer focus, both internal and external
* Ability to handle customer queries and complaints diplomatically
* Confidence to engage effectively with colleagues and stakeholders at all levels, in person and by telephone
* Proficient in Microsoft Word, Excel, and Outlook; experience with stock control systems desirable
* Experience with import/export procedures is a plus
Details of this Logistics Coordinator role:
* Performance-related bonus
* Training and development opportunities
* 26 days holiday per year plus bank holidays, including a Christmas shutdown
* Optional Employee Healthcare plan
* Life Assurance (1 x salary)
* Access to Mental Health First Aiders
* Annual pay review
* Reward and recognition schemes
* Salary: £25,890
* Location: Stoke-on-Trent
* Hours of work: Monday to Friday 8:30 – 17:00