Better places, thriving communities.
Gym Manager - Detention Custody Officer Manager - Heathrow Immigration Removal Centre
£38,.66 per annum
Pension and life assurance
Job objectives and responsibilities
· To perform the duties of a Detainee Custody Manager in line with contractual requirements, legislation and company standards.
· To maintain high standards of security and safety whilst ensuring the welfare and decency of residents .
· To promote and deliver meaningful gym activities within the sportshalls, gym areas and courtyards ensuring contractual compliance and a safe and seucre environment is manintained.
· Create monthly timetables and reports that reflect needs of current population ensuring any trends are highlighted in line with Mitie policeis and procedures.
You will be a badged Detention Custody Officer, responsible for daily interactions with immigration residents. You will be required to attend a training course, which includes Health and Safety as well as Control and Restraint training.
You must be eligible for CTC clearance.
You must hold a valid British passport or an EU passport with a share code. Additionally, you must have lived and worked in the UK for at least 3 years, without any extended trips overseas. Applicants must have no criminal convictions and must not be subject to any ongoing police investigations.
Main duties and accountabilities
· Manage a full activities timetable within the sporthalls, gyms and courtyards ensuring a safe and secure environment is maintained which detainees can access purposeful activities throughout their stay.
· Oversee and organise in the development and delivery of a wide range of activities, events, competitions and educational opportunities for detainees to enable them to meaningfully occupy their time and meet contractual and company requirements.
· Maintain equipment and stock levels working with outside agencies to ensure best practices are followed at all times.
· Engage with and manage residents in activities and meetings to ensure all needs are met and uptake is of a good level covering the 9 protectetd characteristics under Equality Law .
· Maintain high standards of security and safety at all times, promoting an environment of positive behaviour that supports the welfare of residents and staff.
· Deal with inappropriate behaviour to ensure a safe and secure environment.
· Participate in the control of incidents and emergencies to ensure their swift resolution.
· Complete all documentation and administration in line with company policies so that accurate contractually compliant data is maintained.
· Promote the regimes activities, liaising with other departments, to ensure relevant activities are offered and uptake is optimised.
· Develop links with appropriate external stakeholders to support detainee engagement and activities within the Centre.
· Deploy staff effectively and appropriately to ensure the smooth running of services.
· Coach and support staff development to maximise staff performance, motivation and contribution.
· Manage and monitor staff on a day to day basis to ensure an effective sports programme is delivered in line with contractual obligations, legislation and company standards.
· Organise and manage the provision of timely accurate data to meet all relevant standards.
· Deal with queries and issues ensuring resolution or prompt escalation to ensure the safety, security and welfare of staff and detainees.
· Prepare for bothscheduled and/or unannounced inspections and ensure that the provision is being managed and developed in line with the recommendations made by the client and HMCIP.
· Undertake other managerial duties as required to ensure the smooth and effective running of the Centre.
Person Specification
· A minimum of an NVQ Level 2 Fitness Instructor qualification is required.
· Previous experience or qualifications in sports or activity-based areas is an advantage.
· Good organisiation and IT skills is required.
· A willingness to undertake all mandatory tasks as required is vital.
· Previous experience in promoting, organising and delivering events or activities is required.
· Previous experience in managing a team would be an advantage.
· Experience within the custodial setting would be an advantage.
Please see below for the Care + Custody competencies and MITIE values and behaviours that are important for this role.
Care + Custody Competencies
Resident Care and Management
1. Interacts with residents easily, quickly building rapport but maintaining professional distance
· Is impartial, fair, assertive, consistent and confident with residents
2. Treats residents with respect as individuals and encourages residents to do the same to others
3. Listens carefully to residents, including picking up on unspoken communication
4. Explains issues clearly to residents and keeps them informed at all times of relevant issues
5. Makes time to understand residents and regularly helps them, working hard to meet their needs
6. Shows empathy and compassion
7. Diffuses anger and worries in residents
8. Acts upon signs of distress, self-harm or anger
9. Encourages residents to express their concerns, take responsibility for their behaviour and participate in activities and programmes
10. Is observant
Delivering Excellence
11. Produces high quality, accurate work to timescale
12. Follows and understands Care & Custody standards and procedures
· Clearly understands consequences of not achieving standards
· Records and checks information and documentation accurately
· Maintains concentration and focus on task/job in hand
13. Actively seeks ways to make improvements
14. Accepts responsibility for own actions
Teamwork
15. Works effectively with others
16. Shares information and experience
17. Does his/her fair share
18. Supports colleagues
19. Builds positive lasting working relationships
20. Supports team members and team decisions
21. Accepts help and support
Communication
22. Is confident, clear, accurate and to the point when sharing/giving information
23. Maintains eye contact when communicating
24. Asks questions and probes to gain relevant information
25. Summarises key relevant points
26. Seeks clarification when necessary
27. Listens to and carefully reads instructions and information
· Is discreet and maintains confidentiality of information
· Is polite and tactful
28. Checks theirs and others understanding
29. Adjusts language to the demands of the situation
30. Uses non-verbal communication constructively and effectively
Safety, Dignity and Diversity
· Shows respect for others treating people fairly with dignity and consideration
31. Knows the Company policy on safety, dignity and diversity
32. Maintains the health, safety and welfare of self and others
33. Does not discriminate against or harass others
34. Challenges inappropriate behaviour and language explaining why it is unacceptable
Planning and Organising
35. Is organised and structured in approach
36. Prioritises and manages own time effectively
37. Organises and plans own workload
38. Completes tasks on time, meets deadlines
Change Orientation/Flexibility
39. Is open to change and is flexible
40. Is willing to try out different ideas, solutions, technologies and working practices/methods
41. Adapts to changing requirements and priorities
42. Quickly picks up new ideas and ways of working
43. Supports and assists with implementation of new ideas
44. Maintains effectiveness during rapidly changing situations or priorities
45. Makes suggestions to improve practices, systems and procedures at work
46. Questions existing methods constructively with the aim of improving service delivery
Interpersonal Skills
47. Reacts perceptively to a team or individual
48. Controls own emotion effectively
49. Remains emotionally detached, calm and objective when necessary
50. Deals effectively with opposition or criticism
51. Aware of impact of own behaviour and modifies it as a result of feedback
· Thinks before reacting
· Is aware of cultural and social factors that influence behaviour
· Maintains a sense of humour
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .