Service director (quality and performance)

Job Title: Service Director (Quality and Performance)

Location: Oldham/Hybrid

Hours: Full-time; 37 hours per week

Salary: Circa £60,000 per year (depending on experience)

Closing Date: Sunday 19 July 2026

Role Purpose:

MioCare is a values-driven organisation delivering high-quality care and support across Oldham. We’re proud of our supportive culture where people stay, grow, and do meaningful work, and we have a clear ambition to be outstanding, improving outcomes, independence and quality of life for the people we support.

This is a pivotal leadership role as we continue to strengthen quality, performance and impact across our services.

As Service Director for Quality and Performance, you will build on strong foundations to embed a culture where quality is everyone’s responsibility. Working closely with the Managing Director and Director of Care, you will lead and shape our strategic approach, ensuring we exceed regulatory and contractual standards.

You will drive the ongoing enhancement of our quality and performance framework, ensuring we have the right insights to measure outcomes, evidence impact and continuously improve. Just as importantly, you will champion a culture of learning, scaling what works well and embedding learning from incidents to strengthen the excellent care we deliver.

You will also take a strategic approach to workforce, helping us build a sustainable, skilled and engaged workforce for the future.

As part of our Senior Leadership Team, you will play a key role in shaping MioCare’s direction alongside a supportive, collaborative and increasingly ambitious team.

For an informal discussion regarding the role, please contact Adrian McCourt (Managing Director) via:

Key Responsibilities:

• Contribute to and help shape the development and delivery of strategy, ensuing plans are realistic and challenging assumptions. Providing guidance on activities and targets, plus anticipating and responding to key issues..
• Ensure MioCare has an effective learning and development offer for employees that provides the workforce with the skills and capabilities to deliver high quality services..
• Ensure MioCare has an effective quality assurance framework in place which meets regulatory and compliance standards and drives improvement.
• Improve and enhance the data infrastructure to identify and capture trends, outcomes, service performance KPIs and forecasting data, ensuring accurate and timely data is available to evidence the effectiveness of service delivery to a range of stakeholders.

Please visit our website to download the vacancy Application Pack for full details of the role, including a Role Profile, Person Specification, Terms and Conditions and details of MioCare’s additional Staff Rewards package:

https://miocare.co.uk/vacancies/service-director-quality-and-performance/