Customer Account Manager – Office Based Location: Darwen Hours: Monday to Friday, 9:00 AM – 5:30 PM Company: Unique Distribution Limited Sector: Distribution and Vape Industry About the Role: As a Customer Account Manager within our fast-paced vape distribution business, you’ll be a key link between our customers, our field team and our internal operations. Your role will be vital in driving sales performance and ensuring exceptional service delivery across our customer base. You’ll take ownership of managing inbound and outbound customer contact, supporting lead generation efforts, converting opportunities into active customers, and maintaining a high standard of customer satisfaction. This is a proactive, commercially focused role for someone who thrives on building relationships, solving problems, and delivering great service that turns interest into loyalty. Key Responsibilities: 🟩 Sales Support & Lead Generation * Collaborate closely with field-based sales reps to nurture new business opportunities. * Qualify and follow up on inbound leads generated through marketing campaigns, trade shows, and website enquiries. * Conduct outbound outreach to lapsed, warm or prospective customers to stimulate interest and generate appointments or direct sales. * Maintain an active pipeline of opportunities using CRM tools and provide regular updates to the sales team. * Identify upsell...