My client is looking to expand their Account Management team, you will be working closely with 2 Customer Service Account Managers and 2 Sales Administrators, all reporting directly to the Head of Account Management.This role is based in Royston, Hertfordshire9am-5:30pmCirca 28-31KOnsite parking21 days holiday raising to 25 after 3 years,companywide bonus scheme & referral programme,employee benefits portal with a strong focus on physical and mental health and wellbeingRole & Responsibilities:
* Serve as the primary point of contact for clients, receiving briefs and coordinating with Estimating and Technical departments to ensure precise order development.
* Produce essential documentation like pricing matrices to support client orders.
* Oversee the entire order process, keeping clients informed at every stage and resolving issues promptly.
* Cultivate robust client relationships, understanding their needs and offering tailored support.
* Consistently cross-reference order prices against matrices for accuracy.
* Champion continuous improvement initiatives, influencing efficiency and innovation.
* Uphold exemplary Health and Safety standards.
Job Requirements:
1. Proactive mindset, quick to respond to challenges.
2. Prior experience in Customer Service or Account Management
3. Demonstrated ability to manage multiple projects and prioritise effectivel...