Overview
NHS 111 Health Advisor Full Time - Bicester
Join a fast-paced, dynamic, and ever-evolving service where every day brings a new challenge and a chance to make a real difference. This role requires emotional resilience and the ability to manage the pressures that come with supporting people in often stressful or distressing situations. Please think carefully about the demands of this role before applying.
Responsibilities
* Handle a wide variety of calls; no two days are the same.
* Be detailed and efficient, assertive but compassionate in your communication.
* Look after yourself and care for the team surrounding you as part of the wider SCAS (South Central Ambulance Service) team.
* Participate in a full 6-week training program including NHS Pathways, and develop the skills to assess patients and provide the best possible care after training.
* Support every day in patient care through the role and contribute to the wider team’s objectives.
Qualifications and Training
* Essential: Good all-round education (i.e. 2 GCSEs at grade 4 or above including English), or equivalent demonstrable experience in a similar role.
* Desirable: NHS Pathways Trained; NVQ 2/3 Customer Services or equivalent demonstrable experience.
Knowledge and Experience
* Essential: Experience in a customer/patient services environment, dealing with members of the general public.
* Experience of using a computerised system.
* Experience of using a telephone as a regular means of communication in a work environment.
* Desirable: Experience in a call centre environment; geographical knowledge of the operational area; experience of working rotating shifts; prior experience in voluntary/health sector; prior patient care experience; knowledge of first aid and/or anatomy.
What we offer
* Competitive hourly rate of £12.79 per hour with unsocial allowances: All day Saturday and after 8pm on weekdays (time plus 35%) and after 6am (currently £17.26 per hour); All day Sunday and public holidays (time plus 69%, currently £21.61 per hour).
* Other benefits: 27 days holiday plus bank holidays (pro-rata for part time), NHS pension scheme, access to discounts, part-time or full-time hours, free car parking, employee assistance program.
Please note: staff affected by internal corporate review may be considered ahead of other applicants, depending on at-risk status (Organisational Change Procedure and Redeployment).
Details
* Date posted: 20 October 2025
* Pay scheme: Agenda for Change
* Band: Band 3
* Salary: £24,937 to £26,598 a year pro rata, per annum
* Contract: Permanent
* Working pattern: Full-time
* Reference number: 195-25-HANHFTCLA-Z
* Job locations: Northern House, Unit 7 Talisman Business Park, Bicester, OX26 6HR
Disclosures
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and therefore requires a Disclosure to be submitted to the Disclosure and Barring Service to check for any previous convictions.
Employer details
Employer: South Central Ambulance Service NHS Foundation Trust
Address: Northern House, Unit 7 Talisman Business Park, Bicester, OX26 6HR
Employer's website: https://scasjobs.co.uk/
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