Job Description
Account Manager
* Annual Salary: Up to £29,000
* Job Type: Full-time, Hybrid (Monday and Friday from home)
* Working Hours: 35 hours per week, 9am-5pm
My client are seeking an Account Handler to join their team, providing exceptional support and building strong relationships with a designated client portfolio. This role is ideal for individuals who thrive in customer service or sales environments and are keen on developing lasting relationships with clients.
Day-to-day of the role:
* Act as the first point of contact for a designated client portfolio, addressing queries and providing support as needed.
* Build and maintain strong relationships with clients through regular communication via phone and email.
* Ensure clients receive the best possible experience by bringing your best self to work every day.
* Use your initiative and demonstrate your entrepreneurial spirit to proactively address client needs.
* Collaborate effectively with your team, maintaining a positive and engaging outlook.
* Adapt to changes and challenges in a dynamic work environment, ensuring continuous resilience.
Required Skills & Qualifications:
* Some experience in the SMEs and Commercial Combined Insurance Industry is essential.
* Proven ability in customer service, with confidence in handling client communications both over the phone and via email.
* Strong interpersonal skills with the ability to engage effectively with clients and team members.
* Demonstrated honesty and integrity, crucial in a financially regulated organisation.
* A proactive and entrepreneurial approach to handling client needs.
* Resilience and adaptability to thrive in a dynamic and ever-changing environment.
Benefits:
* Holiday entitlement of 26 days plus bank holidays.
* Opportunities for career progression across the entire organisation.
* Pension scheme.
* 24-hour support for physical and mental wellbeing.
* 1 day paid volunteering day to contribute to communities.