About Us:
Serco - Sleaford Electrical and Refrigeration Company Limited is a leading provider of refrigeration and air conditioning services, specialising in residential, commercial, and industrial sectors. Our team is dedicated to providing professional service, ensuring our clients experience optimal comfort and efficiency. We now have an exciting opportunity for someone to join our team as a Service Controller.
Job Summary:
We are looking for a Refrigeration and Air Conditioning Service Controller who will be responsible for overseeing daily service operations, scheduling technicians, and ensuring timely and efficient customer service delivery. This role requires excellent organisational and communication skills and a proactive approach to problem solving.
Key Responsibilities:
* Schedule Service Appointments: Coordinate the daily schedules of technicians, ensuring all appointments are efficiently allocated and customers are kept informed of any changes.
* Customer Interaction: Act as the main point of contact for clients, handling inquiries, resolving issues, and providing solutions to meet customer needs.
* Track Service Orders: Monitor service job progress, ensuring all jobs are completed on time and within budget.
* Inventory Management: Maintain inventory of parts and supplies needed for service calls, ordering replacements as necessary.
* Data Entry & Reporting: Maintain accurate service records and reports, including work orders, technician logs, and customer feedback.
* Quality Control: Ensure that all work completed meets company standards and customer expectations.
* Team Support: Provide administrative support to the service team and assist technicians with job-related needs.
Desirable Skills:
* Knowledge: Understanding of refrigeration and air conditioning systems, their components, and maintenance requirements.
* Communication Skills: Excellent verbal and written communication skills for effective client interaction and team coordination.
* Organisational Skills: Strong ability to prioritise tasks, manage multiple service orders, and stay organised in a fast-paced environment.
* Technical Proficiency: Previous experience using Microsoft Office Suite (Word, Excel, Outlook).
* Problem-Solving Skills: Ability to identify issues quickly and come up with practical solutions to keep operations running smoothly.
* Customer Service Experience: Previous customer-facing experience in a service-oriented environment is highly valued.
What We Offer:
* Competitive salary.
* Pension.
* Mobile Phone.
* 25 days annual holiday entitlement plus bank holidays
* Birthday 'Day off'.
* Opportunities for training and career development.
* A supportive team environment.
Job Types: Full-time, Permanent
Pay: £25,000.00-£30,000.00 per year
Benefits:
* Casual dress
* Company pension
* On-site parking
Work Location: In person