Lead and inspire a high‑performing Customer Service team in a fast‑paced contact centre environment. Our client is seeking an experienced leader to drive performance, deliver training, and optimise service levels across voice, chat and email. Customer Service Team Manager Location: Dover Salary: up to £40,000 per annum Full-time | Permanent - 37.5 hours per week, working hours will be between 8am and 6pm You must be able to commit to working 5 days over 7, including weekends - one day per week will be working from home. Are you an engaging people leader with a passion for developing teams and delivering exceptional customer service? Our client, a well‑established organisation operating within a high‑volume, multi‑channel environment, is seeking a dynamic Customer Service Team Manager to oversee and support a team of Customer Service Advisors. Key Responsibilities: * Lead and manage a team of Customer Service Advisors * Drive productivity, team development and KPI performance * Deliver induction training and ongoing coaching * Oversee day-to-day resource deployment to meet contact demand * Support forecasting and scheduling with Resource Planning * Maintain quality, service levels and operational excellence across voice, chat and email channels * Produce clear, concise reports to highlight performance and issues What We’re Looking For: * ...