How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.
Work Shift
Various (United States of America)
Job Summary:
Functions under the direction of the PBX Supervisor or designee.
Responsible for the functions of the switchboard and patient information areas. This includes the efficient operation of the phones/switchboard, pager and paging system. Assists patients, their families, physicians and staff with general information. Monitor all emergency systems. Serve as the main source of communication during hospital emergencies, such as codes etc. Direct visitors, guests and family members to their requested destinations. May be called upon to assist with monitoring/putting away supplies, retrieving mail, updating directory/manual, training and representing our department as pertains to performance improvement (PI).
Maintain a high level of professionalism and customer service, which supports the Wellstar's system customer service initiatives. May be called upon to perform other duties and responsibilities as required.
Core Responsibilities and Essential Functions:
Quality & Safety
* Timely answering all phone calls received at the main hospital line
* Ability to maintain composure under stressful situations
* Prioritize calls to the CODE phone over all other assignments
* Document all calls outside normal inquiry and routing volumes
* Participate in all Emergency Announcements and follow departmental emergency protocol
Customer Service
* Project a positive attitude both in person and over the phone
* Able to route calls to the correct location without delay
* Maintain professional appearance at all times
* Maintain courteous and friendly demeanor towards all customers
* Serve as hospital greeter
* Assist all customers on way finding throughout the campus
General
* Attend Mandatory staff meetings
* Complete annual assessment and education
* Participate on hospital drills
* Train new hires on the role and assigned job functions
* Participate in holiday rotation
* Other duties as assigned
Performs other duties as assigned
Complies with all WellStar Health System policies, standards of work, and code of conduct.
Required Minimum Education:
High school diploma
Associate's Degree
Required Minimum License(s) and Certification(s):
All certifications are required upon hire unless otherwise stated.
Additional License(s) and Certification(s):
Required Minimum Experience:
Minimum 1 year call center or customer service experience, preferably in a health care setting Required
Required Minimum Skills:
Excellent customer service skills, excellent written and verbal communication skills, must possess a clear and professional voice for calls and announcements, must be proficient in basic computer skills and systems utilized by the Communicative Services Department.
Able to work in a high-volume area, detail oriented and possess problem-solving skills.
Required Minimum Skills: Demonstrated professionalism, effective communication skills and active listening skills.
This individual must project a positive attitude via the phone and in person.
Join us and discover the support to do more meaningful work—and enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more.