At Blowfish Technology, we help businesses across the UK stay connected with cutting-edge IT support, cloud services, and software solutions and we’re looking for a motivated IT Apprentice to join our growing team! This is your chance to get hands-on experience with real tech projects and learn from experienced professionals. Assist in providing technical support, troubleshooting, and IT solutions to both internal and external customers. Working across various communication channels, adhering to security protocols, and ensuring tasks meet organisational and customer-specific SLAs. Work closely with senior technicians, and be responsible for documenting and escalating issues as required. Provide support via meetings, calls, and emails. Communicate technical solutions to clients and internal teams, ensuring SLA compliance. Diagnose and resolve IT problems using tools such as WireShark, packet sniffers, and cable testers. Apply relevant security policies, including password management and group policy settings. Test hardware and software. Full training and support will be provided by your workplace mentor and from the team at Baltic Apprenticeships. This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, we’ll support you to take the next steps, including further training and progression onto a Level 4 qualification.