The Regional Credit Control Junior reports into the Service Regional Collections Manager and is responsible to conduct collection activity and administrative duties relating to the Credit Control Team.
Responsibilities will include (but not limited to):
* Assist with managing inbound mail in Salesforce.
* Provide copy Invoices and SOA as and when requested.
* Answering inbound phone calls
* Obtain Customer contact details and update relevant systems to ensure that future comms are distributed by e-mail.
* Manage & distribute daily inbound post.
* Processing credit and credit re-bill requests in the system as required.
* Assist with Direct Debit Customers and associated admin.
* Taking responsibility for debt accounts to ensure the monies owed are collected in line with agreed payment days and any outstanding issues are resolved.
* Ensuring that debt is collected within set targets and outstanding monies are actively chased.
* Identifying, recording, and processing end to end dispute resolution.
* Conducting collection calls in a structured way and updating and maintaining notes in multiple systems.
* Responsible for account reconciliations end to end AR.
* Attending regular regional debt calls and ledger reviews.
* Building and maintaining excellent working relationships with customers and internal key stake holders.
* Other ad-hoc admin duties as required.
Skills & Experiences:
* At least one year experience of corporate office administrative roles in relation to Finance or Customer Service.
* Comfortable working in a high volume and fast-paced environment.
* Service background is desirable.
* Good communications in both written & spoken English.
* Confident telephone manner
* Sound IT skills – Microsoft Office – SharePoint - Intermediate Excel
* Detail focused.
* Collaborative team player and able to work independently.
* Reliable and target driven.
* CRM, Salesforce is beneficial.
* User Knowledge of SAP is desirable.
What KONE can offer:
We offer a Competitive Salary, 25 days holiday and 8 additional Bank Holidays, Pension Scheme, Development opportunities and development reviews to help you achieve your professional goals. Endless support from experienced leaders within the lift & escalators industry, Quarterly Commission, 24/7 GP Support & Wellbeing Access & hybrid working.
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
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