Telesales Executive (Maternity Cover) - Glasgow
About us:
We’re born and bred in Glasgow. Our business was founded on the Clyde back in 1864, and we’re still here today. We are proud to roast exceptional coffee for thousands of cafés and hospitality businesses across the UK & Ireland. Our workforce has grown to over 380 to support our expanding customer base, product range and service offering. We count some of the industry’s leading talents among our staff, from green coffee buyers and roasting technicians, to barista trainers and field engineers. Do you want to join our team of top talent in an exciting and industry-leading organisation? Read on!
Position: Telesales Executive (Sales Account Executive)
Location: Glasgow Office, 16 Lawmoor Road, Glasgow, G5 0UL
Job type: Full‑Time, fixed term contract of 12 months
Hours: 39.5 hours per week, Monday‑Friday
Salary: £25,880.40 per annum plus on‑target earnings (up to £400 per month)
About the role:
An excellent opportunity has arisen for an experienced telesales executive to join Matthew Algie on a permanent full‑time basis with fixed Monday‑Friday shifts. The successful applicant will join a team whose responsibility is to maximise the effectiveness of our Coffee Sales Managers by making high quality sales calls to a variety of accounts to achieve the agreed sales targets.
Responsibilities:
* Plan ahead before making calls, including completing customer checklist and reviewing account records.
* Make outbound calls in line with the call plan to a wide variety of customers.
* Support the Coffee Sales Managers.
* Investigate any service issues.
* Arrange call times/frequency to best suit customers.
* Ensure order information is captured accurately.
* Schedule follow‑up calls.
* Maintain all relevant administration to a high standard.
* Communicate all relevant information to the Coffee Sales Managers.
About you:
To be considered, it is essential that you have relevant previous experience in a similar role such as telesales, telemarketing, or prospecting. You should be a confident administrator with a track record of meeting targets in a KPI‑driven sales environment, and the right attitude to commit to this.
Requirements:
* Education: Standard Grade / GCSE or equivalent.
* Competent in all Microsoft Office packages.
* High level of numeracy, accuracy and attention to detail.
* Skills in sales negotiating and cold calling are beneficial.
Personal attributes:
* Calm approach and able to work effectively under pressure.
* Positive attitude.
* Excellent communication, influencing and listening skills.
* Good time management and prioritisation skills.
* Ability to learn and implement new ways of working.
* Provides excellent customer service.
If this sounds like you, click APPLY, upload your CV and we’ll be in touch as soon as we can.
Thanks, from the Team @ Matthew Algie
Equal Opportunities:
We are committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. Our selection for recruitment does not discriminate on the basis of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnicity, ethnic or national origin, religion or belief, sex or sexual orientation or gender reassignment status (protected characteristics). Your experience may include some of the following: Sales advisor, telesales advisor, sales executive, telesales executive, phone sales, telephone sales, internal sales, outbound sales, lead generation, business development, etc.
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